Los Angeles Metropolitan Area
• Developed and promoted an assistant manager to store manager • Leads talent impact team to develop bench talent for the district • Led a successful new store opening • Met Q1 sales goal
• Supports overseeing the District in the absence of District Manager • Champion company initiative such as beauty pop up store and new store complements; gives feedback and works directly with Regional Manager and VP of Stores • Exceeded expectations in managing overall store financials including sales likes to last year, payroll, associate and manager turnover and asset protection
• Successfully lead a remodel • #1 growth in Lingerie Business in the District by increasing LY performance by 17% in Q1 • #1 growth in loyalty in District by increasing LY performance by 65% in Q4
• Double loyalty performance compared to LY • Promoted associates to managers both in store and throughout the District • Led a hiring training class for DMs to support with high velocity hiring
• Chosen by Store Manager and District Manager to be the Southern Orange County District Trainer • Successfully changed the culture around Target's Credit and Debit REDcards—increased conversion by 1.13%, #1 in the District and top 10% in the Southern California Group • Serve as rotating store manager, overseeing the operation of a 40 million dollar store • Consistently deliver top Starbucks sales numbers in the Group - increased Black Friday Starbucks sales by an average of 33% year after year • Analyze weekly, monthly, and yearly financial and performance reports to identify wins and opportunities • Directly manage 3 Team Leaders and over 60 Team Members; indirectly manage 12 Team Leaders and over 200 Team Members • Developed and promoted over 10 team members to managerial positions • Consistently surpass quarterly sales goals while still maintaining over 75% positive guest experience feedback and over 85% positive team feedback and engagement scores • Supports the Southern California Group Talented Acquisition program with campus recruiting, interview certification class, training and development; New Hire recruitment based on raising capacity and a high performing culture
• Responsible for coordinating the recruiting, hiring, orientation and training to maintain staff and steady for a $40 million dollar store • Assisted with conducting performance appraisals for over 200 team members; addressed performance gaps by utilizing data to identify areas of focus • Identify areas for improvement, streamlining practices and implementing effective strategies to resolves issues • Contributed to increasing team morale by promoting an open door culture
•Contributed to a newly enrolled team leader’s training and development by helping her understand and flawlessly executed her core roles •Decreased vendor outs by 35% within 5 weeks and contributed to overall sales increased of over 3% for the month •Successfully completed the program and was offered the Executive Team Leader position 1 year prior to graduating from college