Austin, Texas, United States
Enterprise Customer Success & Growth Strategist with enterprise experience driving retention, expansion, and long-term customer value through strategic execution and cross-functional alignment. My background spans Amazon, Meta, Medtronic, and Procter & Gamble, where I’ve delivered results by combining strategic thinking with disciplined execution in complex, high-scale environments. I specialize in customer strategy, relationship management, and translating complex technical solutions into clear business outcomes. I’ve recently deepened my focus on AI-driven workflows and data utilization, leveraging emerging tools to improve decision-making, streamline operations, and enhance customer engagement. My work centers on identifying high-impact opportunities, shaping marketing and growth initiatives, and executing with precision across cross-functional teams. I bring a strong blend of analytical rigor, adaptability, and executional excellence, consistently turning strategy into measurable customer and business impact in fast-moving enterprise environments.
Serve as a strategic customer-facing partner to enterprise vendors within Amazon’s retail ecosystem, driving end-to-end brand performance across merchandising, promotions, and commercial growth initiatives. Lead high-impact promotional strategy for major retail events (e.g., Prime Day and seasonal campaigns), increasing product selection, visibility, and conversion through data-driven merchandising and marketing plans. Own discount strategy and promotional planning, balancing revenue growth with vendor profitability and long-term account health. Drive co-op marketing and integrated merchandising initiatives in collaboration with cross-functional teams to execute vendor-aligned campaigns informed by customer demand signals. Partner with vendors to develop annual growth strategies, translating performance data into actionable recommendations that expand category presence and accelerate sales. Deliver ongoing performance reporting, post-campaign analysis, and optimization insights to continuously improve campaign effectiveness and account growth. Heavily leverage AI-driven tools to analyze sales performance, identify growth opportunities, and streamline insight generation. Utilize emerging internal AI systems for data analysis, content creation, and customer-facing communications, rapidly adapting to continuously evolving AI workflows and experimental tools.
Medtronic is a global medical technology leader operating in 150+ countries, improving the lives of tens of millions of patients annually. Drove adoption of complex medical device solutions through consultative selling to physicians and healthcare stakeholders, aligning clinical value with patient outcomes. Led high-stakes sales cycles requiring deep product education, stakeholder alignment, and trust-building across clinical and administrative decision-makers. Improved regional sales performance by 30% by redesigning sales workflows and introducing more scalable, repeatable engagement processes later adopted at a national level.
Meta is a global technology company building platforms and tools that connect billions of users and businesses worldwide. Partnered with advertisers to optimize performance marketing campaigns, improve platform adoption, and increase return on ad spend through data-driven strategy and consultative guidance. Increased advertiser usage and marketing spend by an average of 65% through optimization of campaign structure, targeting strategy, and platform feature adoption. Consistently exceeded revenue targets, achieving 112% of quota attainment in early 2019, and recognized for sustained top performance across sales cycles.
Hearst is a global diversified media company with operations across publishing, data, and digital services. Generated and developed new business opportunities through outbound prospecting, relationship building, and consultative marketing conversations with local and regional businesses.