United States
An analytical, organized, and detail-oriented individual with work experience ranging from human resources, customer service, leadership, and an entrepreneurial spirit currently shown within the role of an insurance agent. A passion for digital marketing and business development, where graphic and web design experience has shown to be beneficial. A collaborative team player who works well within a group setting but is also highly motivated working alone. A customer service and relationship driven person, with the ability to resolve conflicts as they arise and adapt/multi-task effectively. Has a mentality and track record of propelling sales and business growth. Constantly pursuing personal growth opportunities, as seen with the continuing education towards a dual Master of Business and Master of Science in Psychology. Driven by morals and values, with a desire towards helping and developing others.
Licensed in property, casualty, life, and health. Vast experience with writing and managing different P&C policy types to include personal/commercial autos, RVs/miscellaneous vehicles, renters, renter dwelling, condominium, manufactured homes, PLUP, homeowners, personal articles, businessowners, CGLI, workers compensation, ENOL, and farm/ranch. Experience with writing and managing different L&H policy types to include term, whole, single premium, return on premium, GIFE, short-term disability, long-term disability, and supplementary health. Utilizes location risk tools and county tax records to generate insurable value amounts that are utilized during the application process. Reviews motor vehicle records and insurance loss history to report accurate losses and generate precise quotes. Follows underwriting guidelines to ensure accurate applications for insurance. Processes payments for agency customers, as well as sets up payment accounts, handles billing issues, reviews billing ledgers, and processes reinstatements, as needed. Works with underwriting, claim adjustors, and third-party contractors to resolve any policy and/or claim issue. Answers incoming phone calls and provides account management on demand. Aids in interviewing for agency via virtual and face-to-face interactions.
Proficient in Adobe programs for graphic/web and logo design to include Photoshop, Illustrator, After Effects, and Dreamweaver. Additional experience with CoralDraw and Wacom tablet integration. Utilizes HTML, CSS, and JavaScript for website building. Efficient with Shopify, Square, WordPress, and Clover. Vast experience with domain hosting, servers, and FTP uploads. Experience with Search Engine Optimization (SEO). Knowledge of SSL certification standards. Experience with data management and cloud integration.
Merchandising Assistant Store Manager (MASM) title. Drove sales in departments by working with Department Supervisor’s to identify bottom and top selling SKUs, place focus on maintaining in-stock and merchandising standards, drive leads in applicable service areas, appropriately adjusting inventory and ordering counts, managing shrink, following up on associate training and promoting adequately staffed departments. Participated in associate reviews and disciplinary actions, including termination as applicable. Administered drug testing to applicable interview candidates, as well as interviewed candidates for positions across the store. Utilized sales metrics reports and P&L statements to drive the store’s overall success and profitability. Appropriate filing of hazmat and incidence reports and follow up with worker compensation claims. Walks with corporate management to review performance. Acted as manager-on-duty during sessions to supervise all employees on the floor.
Acted as Manager on Duty (MOD) when on shift to handle any sale and/or service complaints, so that ASM’s could place their focus on their assigned departments. Responsible for the management of over 300 employees during peak season times. Monitored operational procedures to manage scan percentages and decrease operational shrink. Ability to adapt and fill in as the department supervisor for any department missing leadership on request. Completed duties such as RTVs, ZMA, incident reporting, key rec’ing, performance reviews, hiring, development blueprints, and money handling. Passed the Retail Management Assessment (RMA). Analyzed P&L statements, sales metrics, and VOC metrics.
PRO Desk Department Supervisor: Managed PASAs, built relationships with PARs, developed relationships with top 30 contractors, drove operational accuracy, aided in checkout and phone sales, built special orders, utilized the volume price bid room, promoted PRO XTRA and commercial credit cards, and carried out PRO Appreciation Events. Delivery Department Supervisor: Ensured orders were pulled in a timely manner, worked with Estenson to ensure box or flat truck delivery, managed PRO truck deliveries, conducted store-to store inventory transfers, as well as made sure will calls and online orders were pulled and located. Millwork Department Supervisor: Drove sales by maintaining stock, understanding top selling products, cross merchandising with items to increase average ticket, and maintained store merchandising standards within the aisles. Special Services Department Supervisor: Made sure associates were aware of operational procedures with check-out and returns, that will calls were being followed up on, modified special orders and installs, answered and directed all store phone calls, drove credit and customer service metrics, and ensured appropriate staffing. Head Cashier: Aided in driving credit and customer service metrics, appropriately requested cash drawer increases, performed cash strips, educated cashiers on operational accuracy and promoted scan percentage, managed schedules to ensure coverage, and helped with SKU lookups to lessen shrink.