Lydia Ortiz

Customer Service and Gift Shop Manager

Buffalo, New York, United States

About

Diversified experience and success in administration, advertising, marketing and sales. Skilled in written and verbal communication in both English and Spanish. Excellent interpersonal and creative problem solving skills. Results oriented. Self motivated. Outstanding computer skills.

Experience

  • Customer Service and Gift Shop Manager at Forest Lawn Margaret L. Wendt Archive and Resource Center
    Jan 2007 - May 2017 · 10 yrs 5 mos

    Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; studying trends .Ensure availability of merchandise and services. Sales reports. Finding ways to measure customer satisfaction and improve services; handling face-to-face inquiries from customers. Live video streaming.

  • International Franchise Service Manager at New Horizons Computer Learning Centers of Southern California
    Aug 2001 - Oct 2004 · 3 yrs 3 mos

    Managed products, programs and promotions in the international network to include Latin America and Spain. Microsoft, Linux, Novel, Cisco, Adobe, etc.

  • Account Manager at Muse Cordero Chen, Inc.
    Apr 1988 - Jun 2001 · 13 yrs 3 mos

    Supervised production of print, collateral and broadcast. Managed sales and services of major accounts in the Hispanic market. Supervised Pacific Bell Corporate Communications with an annual billing of $3 million. Supervised staff of nine.