Guatemala City, Guatemala, Guatemala
Bilingual professional (native Spanish, fluent English) with over 12 years of experience in customer support, sales, medical interpretation, education, and international operations coordination. Strong background in remote support, cross-cultural communication, logistics planning, and client relationship management. Highly organized, proactive, and results-oriented with excellent written and verbal communication skills.
Led full operational coordination for international mission groups from the United States and Canada. Managed end-to-end logistics, including lodging, transportation, meals, schedules, medical missions, and community outreach visits. Supervised four operational departments: group coordination, lodging, restaurant services, pool operations, and transportation. Maintained direct, ongoing communication in English with international coordinators and partners. Coordinated procurement, donations, and efficient distribution of supplies.
Provided accurate and culturally sensitive interpretation between patients and healthcare professionals during medical consultations, examinations, and procedures. Facilitated clear communication of diagnoses, treatment plans, and medical instructions, ensuring patient understanding and safety. Maintained strict confidentiality and professional ethics while supporting effective clinical care.
Customer service representative for UPS UK
Taught English and Spanish to students from elementary to high school levels. Planned curriculum based on national standards and digital learning platforms. Assessed progress and adapted teaching strategies to student needs.