Los Angeles, California, United States
• Worked under pressure and maintained a high degree of accuracy and analytical thinking, generated MDR reports through EPIC and submitted to the FDA within a tight deadline. • Used high degree of technical competence, organization, and communicative ability in order to receive, evaluate, investigate, and respond to allegations on the medical device. Used various databases to investigate product details including SAP, SharePoint, excel, and shared drives. • Interfaced with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems. • Communicated customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings. • Performed product complaint documentation, investigation, customer response, and consulting activities on Abbott products and authors correspondence to customers addressing complaint investigations within a tight deadline. • Used discretion in escalating unusual performance issues, collaborated with other teams to ensure accuracy and timeliness.
•Manage data spreadsheets needed for sample tracking and assay data storage. •Assist client services with technical, sample, or assay-related client questions. •Monitor sample flow and turn-around time for patient cases. •Communicate with Accessioning, Client Services, Histology, Microdissection and PCR when needed and to resolve information discrepancies. •Format, quality review, audit peer reports, and fax/send on average 10 patient reports per day to pathologists.
•Resolved client technical issues and educated them on computer issues answering all questions along the troubleshooting process. •Performed 20+ computer setups, resets, software installation, and restores per day as well as troubleshoot computer issues. •Created service orders for computers checked in, ensuring all SOP were followed to protect client information and ensured client satisfaction
•Supported accounts payable with various projects including managing and tracking physical and electronic invoices for every department. •Verified and approved expense reports for over 500 employees through Oracle verifying all expenses meet Edmunds reimbursement policies. •Verified checks had accurate amounts and correct remit address according to invoices received.