Beijing, China
Broad experience in different IT areas in world class MNC organizations, both as a senior leader of professional IT solution provider and an IT Head of Region China Proven records of developing high performance teams and partnership with service providers, strong leadership as a role model Solid knowledge and experience on Business Strategy/Process/IT alignment, Enterprise level IT architecture/solutions/services and digital transformation A veteran in customer relationship management and senior level stakeholder communication, three years as an Account Executive (CIO partner role) Rich working experience in multicultural context with international teams Strong IT Strategy and Service Management - Certified ITIL Expert of V3
Plan and execute Digital, Data and IT Strategy for Region China commercial organization Acts as a trusted partner to advise/support senior/executive stakeholders using information and technology to drive operation excellence and increase competitive advantages Lead high performance IT teams to deliver strong business value through innovation and digital transformation, keeping records of high level customer satisfaction and compliance Ensure critical digital/data/IT capabilities are delivered reliably, sustainably, cost effectively and securely, with agility based on changing business objectives and priorities Lead the development of the enterprise’s data and analytics platform to enable data-drive decision making, focusing on Executive dashboard/business performance KPI, self-analytics, advanced data scientist toolsets, and digital business innovation. Drive the establishment of data governance Manage partnership with IT vendors to ensure an effective and sustainable ecosystem for business operation excellence Collaborate with Global IT teams to deploy and continuously improve IT solutions (such as digital workplace) to maximize the business value through synergy Member of International Operation Digital, Data and IT Leadership Team
Plan, direct and execute IT strategy in Region China Communicate with key stakeholders as a business partner, understand business challenges, identify opportunities and provide value-adding IT solutions Direct the design and implementation of IT operating model, organizational structure, and governance process to ensure a cost effective, agile, reliable, secure IT services delivery to Region China, drive the right level of customer satisfaction Keep ‘House-in-Order’ and achieve relevant IT/Sarbox/Quality compliance requirements via effective governance and continuous improvement Develop and control annual operating and capital expenditure budget for IT to ensure the investment in technologies is supporting the enterprise’s overall strategic objectives Coach and support the development of managers and employees in line with present and future business/personal needs Member of Global IT Board and Global Sales Marketing IT Committee
Accountable for overall customer satisfaction in responsible sector (Industry Sector, which is the biggest one of Siemens Sectors) and Corporate Units Develop and implement account strategy to drive business value delivery Be the trusted advisor for customer CIOs, help them to plan and execute IT strategy, make business case evaluation and choose the right solution to fit business demands Support customer on IT governance and compliance topics such as business continuity and information security As the single interface between customers and IT delivery units, prioritize business requirements and IT resources allocation, ensure IT services delivery is effective and efficient. Lead regular customer service review meetings and internal review with delivery teams Acting as a management escalation point for critical events such as MI and project deviation Monitor and evaluate service delivery results, initiate service improvement programs and drive for continuous improvement Actively involved in service partner selection and management process, to guarantee customer business requirements are fulfilled with the best ROI
Responsible for overall IT Infrastructure Operation in Siemens China Lead five IT departments with about 200 staffs total Operation Strategy planning and execution with full responsibility of budget Plan, organize and review management control system in IT Operation areas according to ISO20000/ISO9001/ISO27001, SOX and other business control standards/regulations. Continuously improve process and service quality Enable and empower Line Managers (Managers who are responsible for Service Desk Services, Application Operation Services, Network Services and Desktop&Server Services) and junior managers to excel in their responsible areas by organizing and providing systematic personnel development programs together with corporate HR department and Siemens Management Institute Identify, select, and manage different service partners to complement IT support resource to achieve better cost position for business, while not to compromise high quality service standard
Lead a service team to provide Enterprise level application management and hosting services to customers, base on mutual agreed SLA measurements.