Sykesville, Maryland, United States
IT professional with experience supporting enterprise infrastructure across clinical and corporate environments at a major healthcare system. Comfortable working independently, managing competing priorities, and interfacing directly with executive stakeholders. My background spans endpoint security, Active Directory administration, hardware deployment, and HIPAA-compliant operations across both hospital and corporate settings. I've worked hands-on with CrowdStrike, Epic EHR, Imprivata, and ServiceNow in high-pressure, patient-critical environments. Currently pursuing CompTIA Security+ (SY0-701) with interest in moving toward security and compliance focused roles. Open to IT Analyst, Systems Administrator, and Security/Compliance adjacent opportunities in the Maryland/DC area.
Contracted to University of Maryland Medical System (UMMS) — Corp IT Technology Sole on-site IT presence across two corporate office buildings, managing all end-user support and infrastructure for a hybrid workforce. Administer Active Directory accounts including provisioning, access permissions, security group assignments, and full employee onboarding and offboarding lifecycle Deploy and maintain workstations, network printers, peripherals, and networked security devices across both sites Coordinate directly with Directors, VPs, and C-suite executives to resolve time-sensitive technical issues Manage asset tracking and inventory using enterprise systems, maintaining documentation and compliance standards Handle software troubleshooting, PC diagnostics, and hardware break/fix across the full device lifecycle
Contracted to University of Maryland Medical System (UMMS) — Corp IT Technology Supported enterprise IT operations within a major hospital system across critical clinical environments. Led deployment of security monitoring infrastructure across the Trauma Resuscitation Unit and main security operations center, completing ahead of schedule Deployed and configured 100+ endpoint devices as part of a hospital-wide Windows 11 migration, maintaining HIPAA compliance throughout Configured workstations with Epic EHR, Imprivata, Microsoft 365, and clinical applications Provided tier 2/3 technical support across the Emergency Department, NICU, PICU, lab services, and Central Sterile Processing Administered CrowdStrike endpoint protection and access control systems in compliance with healthcare security regulations Maintained detailed documentation of configurations, incidents, and resolutions per IT governance standards
Diagnosed and resolved hardware, software, and network connectivity issues across a small clinical practice environment Assisted with billing system administration and invoice processing workflows Provided technical support for clinical and administrative staff, addressing day-to-day IT needs and infrastructure issues