Burnaby, British Columbia, Canada
I'm an operations and strategy leader who enjoys building teams, improving systems and helping organizations scale. Currently leading the consumer division at Vyta by Bayshore HealthCare, where I oversee regional operations, workforce planning and growth initiatives. My background spans both public and private sectors, with experience leading complex operational teams, aligning staffing with demand and using data to drive smarter decisions.
• Leading business strategy, operations, and service delivery teams for the consumer division • Oversaw the launch of Vyta into the Greater Vancouver region, overseeing end-to-end operationalization of the brand including local market entry, service delivery design, consumer engagement, and strategic growth planning • Driving sales, business development, and customer experience initiatives • Scaling financial impact through innovation and strategic partnerships • Building high-performing teams committed to excellence in home care
• Spearheaded strategic planning and implementation for key initiatives, collaborating with stakeholders to align on Ministry of Health priorities. • Managed and monitored complex provincial projects, driving transformation objectives and fostering innovation. • Leveraged strong financial literacy to develop, manage, and optimize budgets for cost-effective resource utilization. • Lead procurement activities including RFP management, supply chain management and consultant/vendor relationship management.
• Managed operations across multiple Patient Service Centers (PSCs), functioning as community-focused retail locations, ensuring exceptional customer service and operational excellence. • Oversaw the BC operations team, driving performance, staff engagement, and seamless daily operations to meet customer needs. • Optimized budgets and implemented cost-effective strategies to achieve financial targets while maintaining high-quality service. • Built and nurtured strong relationships with vendors and customers, identifying opportunities for growth and enhancing the customer experience.
• Managed logistics staff ensuring effective team performance. • Conducted data analysis to identify areas for improvement and implemented strategic initiatives for operational excellence. • Provided leadership and support to drive continuous improvement and effective project management.
• Conducted troubleshooting, testing, and maintenance of medical equipment. • Provided training to new hires on equipment operation and maintenance procedures. • Implemented improvements to enhance efficiency and accuracy of specimen management processes.
• Managed MSDS protocols, reagents, and chemicals for the Medical Laboratory Science department. • Organized and maintained documents, SOPs, and edited SOPs to ensure compliance and accuracy. • Maintained a detailed log of new reagents and facilitated efficient ordering processes.
• Provided training materials to students in the Medical Laboratory Science department. • Ensured students had appropriate materials for course success and maintained quality control of laboratory materials.