Corona, California, United States
Self-motivated IT Director/Senior Systems and Support Engineer with 18 years of work experience in Windows & MAC environments. I have provided senior level support to match end user expectations, business development, and management throughout fast-paced corporate frameworks. Proven effective in implementation/troubleshooting server hardware, software, network, Integrations & operating system infrastructure while mentoring others (References available upon request)
IT Director of a high-volume café chain in Southern California with 9 locations. » Build server and network infrastructure for growing corporate and remote locations » Team Leadership, training, and mentorship of IT staff » Manage the configuration and deployment of POSiTouch POS menu, hardware and Infrastructure » Management of E-Commerce sites and domains » Manage & deploy 3rd Party Integrations with Paytronix, HotSchedules, Omnivore and PopMenu » POS mapping and integration for online ordering platform & delivery consolidation » Deployment & management of customer loyalty, employee meal cards and online ordering platform » Manage helpdesk and support requests from end users » Obtain quotes and create proposals for infrastructure, server, software and end user upgrades » Manage user accounts in Active Directory, Azure AD » Managing relationship and expectations with Vendor’s » VMWare configuration and maintenance including new installation of Hyper-V Virtual Servers » Office 365, exchange O365 and email support » Remote installation of software and software management » Documentation of installation and IT procedures » Main point of contact for all IT related requests » Implementation of all IT assets including routers, switches, servers, pc’s and software. » Onsite and remote software/hardware support for multiple sites » IT project management to assist with new and existing development IT needs. » PC, MAC, Server 2008 – 2019, Windows 7, Windows 10, Camera NVR’s, DNS, AD, DFS, Carbonite Backup, Antivirus, File Server, Web Server, Multiple DC’s in a remote VPN environment.
» MS Windows Virtual Desktop and Virtual Application migration/deployment » Onboarding of acquisitions to corporate IT environment » Enterprise Tier 3 corporate support » Service Now Platform Support and KB creation » Migration of systems and integrations to cloud based technology » VMWare management » Video Conferencing & Telephony support » Corporate Infrastructure Support » Identity Platform Management » Azure AD and Tennant management » Azure/Office 365 tenant onboarding » Citrix Server and application Support
» Analyze, intercept, and resolve any incoming helpdesk tickets in a senior support role through escalation from other teams throughout the organization (General, Finance, Marketing, Engineering, Production, Operations ) » Onsite Production Support for live Streaming Media Devices (LiveU, joicaster/switchboard) » Supporting new users and devices in the domain while managing group memberships, file share permissions, GPO and department management for company resources in the Windows environment (Active Directory and Server administration Windows Server 2008 R2 – 2012) » Mentoring System Admins and office staff with troubleshooting techniques and documentation creation » Providing network administration in LAN/WAN, DHCP/DNS, and managing wireless/VPN architecture (Cisco 4510 R-E / Cisco 3750 / Meru) » Telephony support for client hardware in VoIP architecture (Cisco Call Manager) » Creating profiles for inter-office / external conference system (Cisco Unified Meeting Place) » Monitoring virtual machines and local NSM for stability and expandability as needed (Hyper-V and Citrix XenCenter) » Corporate email management for all users and departments (Exchange 2012 / Exchange Admin Center) » Ensuring stable facility security via user administration, access control, hardware installation, and footage data for building alarm and surveillance systems (Sonitrol Electronic Security / Milestone XProtect 2014) » Administer client hardware (Desktop, mobile, Cisco IP Phones) » Conducting any remote and afterhours support (TeamViewer) » Training of newly hired System Administrators with onboarding and helpdesk procedures » Travel between sites while maintaining equal support across locations (Amtrav, Egencia) » Global IT Support for Senior VP’s and Executives
Performed detail-oriented enterprise system administration, engineering and integration, computer networking, system training, system briefing, reporting/documentation, and team leadership. Responsibilities: • Configuration of firewalls connected through VPN & NAT • Management and maintenance of SQL, Exchange, Barracuda, Citrix, Active Directory and Print Servers • Maintenance of local infrastructure and infrastructure at remote locations • Installation and support of antivirus software, MS Office, Visio, Adobe, PC Anywhere • Installation, configuration and management of Windows Server 2000, 2003, 2008 and 2012 R2 • Management and use of documentation in all IT related issues in the company knowledge base • Purchasing and Invoice Approval • Setup/Configuration of proprietary software both remotely and onsite at remote locations • Relationship with network and phone providers in ensuring connectivity • Helpdesk support, first/secondary point of contact for user requests/escalated user requests • IT budget tracking, inventory management, documentation of inventory and needs • Active Directory setup, configuration, group policy management and group profile management • Troubleshooting user issues related to software at both onsite and offsite locations • HyperV Virtualization configuration and maintenance including new installation of Virtual Servers • Internal and External customer service and support • Leader in configuring computer hardware and software onsite and remotely at multiple locations • Helps to plan/implement corporate it policies • Main point of contact for all helpdesk and software related • Supervision and handling of user account management