Sacramento, California, United States
Freelance UX professional and graduate MS student in Human-Computer Interaction. I have worked hard to become a versatile UX professional who can help develop a design vision that can galvanize users, stockholders, and personnel alike. My specialty is in research; that means that I combine rigorous analysis with empathetic human-centered methods to yield actionable insights on how to deliver an experience that is custom-tailored to delight your key demographics and produce the outcomes your organization needs!
Researched and implemented a new CX flow for a cancer fundraising organization that increased gross donations by 115% over 6 months Regularly researched, designed and implemented web-based organizational touchpoints that reduced user error rate on aggregate from 40% to 5% Published mobile-first, responsive interfaces with measurably improved learnability, speed, simplicity, efficiency, and consistency
Navigated complex and rapidly-evolving problems in an industrial setting, with a strong emphasis on learning-on-the-job. Job Duties Included: -Maintaining the efficient operation of a highly-complex industrial plant with little margin for error; -Developing workflow optimizations ranging from organizational software to assembly machines; -Working with supplier and OEM representatives to build positive business relationships; -Working in groups to implement the manufacture and QA of novel designs in a cost-effective way.
Led a mixed group of traditional and non-traditional students from diverse backgrounds in the study of Philosophy. Job duties included: -Quickly processing large volumes of homework without sacrificing quality; -Developing expertise in extremely nuanced topics within Philosophy on demand; -Articulating highly abstract ideas in a digestible and compelling way; -Managing diverse personalities to maintain a positive learning environment as we discuss such charged topics as abortion, the death penalty, and the role of the state.
Assisted the art department of a video game development company. Job duties included: Developing novel and workable character concepts for the "Walking Dead" video game; Creating art and promotional material for a national "Big Buck Hunter" marketing campaign; Assisting research projects to understand our marketing as it relates to target demographics.