Ho Chi Minh City, Vietnam
As an accomplished Director of Business Development, I bring over 15 years of expertise in sales - marketing, communication, event planning, customer service, and team leadership. With a proven track record, I have successfully driven revenue growth and built strong client relationships throughout my career. I am a dynamic leader who motivates teams and fosters collaboration to achieve common goals. My passion for business development and dedication to delivering results make me a valuable asset to any organization.
• Increased sales revenue for the company by implementing effective strategies and tactics and optimizing conversion rates. • Contributed to the company's market expansion by effectively establishing a strong presence in Vietnamese markets across Canada, while also enhancing our market position in our existing territories • Increasing brand awareness and visibility of Bell Mobility to the Vietnamese community by using some metrics like networking, social media engagement, and mentions in the media. • Successfully led store operations and motivated the team to consistently achieve monthly sales quotas and activity targets. • Designed and executed effective strategies for cross-selling and up-selling services to our existing customer base. • Established and monitored quarterly sales objectives and introduced new product evaluations. • Introduced customer service procedures aimed at enhancing overall customer satisfaction.
• Successfully marketed and provided TELUS home services, smart home security, and mobility solutions to consumers. • Achieved sales revenue growth through telemarketing lead groups, promotional events, and door-to-door sales efforts. • Proactively addressed and resolved all account disputes, ensuring customer satisfaction. • Developed and monitored quarterly sales objectives and assessed the introduction of new products. • Implemented customer service procedures to enhance overall customer satisfaction.