Bromley, England, United Kingdom
A highly motivated consultant who uses clear communication techniques and excellent interpersonal skills to drive projects to success.
Working within the change function of business operations, I was recruited to lead the implementation of a workforce management (WM) system across 2 business areas. During my time my portfolio was expanded to include an additional 5 projects including, an RPA pilot, the deployment of a speech and text analytics tool, and the further deployment of the WM tool to a further 3 business areas. -Chaired the weekly project working group meeting, and the monthly SteerCo. Attendees included head of departments, vendors and other relevant stakeholders. -Managed an initial budget of £1.2mil, which was expanded as additional projects were added. -Managed a team of 4 business analysts, a PMO resource, and an additional PM. -Managed the internal relationship with the software development team, architecture team, and other relevant teams as necessary to ensure project success. -Worked closely with external vendors necessary for the delivery of the projects, holding them to account where required, but promoting a collaborative partnership throughout. -Maintained cost benefit trackers, including all financial information, and regularly submitted these to the central programme for oversight. -Maintained high level and detailed project plans to track and monitor progress, including all risks and dependencies. -Remained agile to flex resources across projects to maintain momentum as they were at different stages of their lifecycle, from initiation through to delivery. -Maintained all project governance throughout. -Built and maintained strong and effective working relationships with all areas of the business, ensuring stakeholders remained engaged throughout the project lifecycle.
Project Manager / Business Analyst – Change Working within the General Business Solutions group (Technology and Operations), project managed two high profile strategic level reviews under the direction of the Head of Change. * Chaired the weekly project working group meeting. Progress against actions agreed would be discussed, with push backs where necessary. Raise issues, distribute tasks and confirm next steps. Working group was comprised of Head of Departments. * Interviewed senior stakeholders across the organisation, to identify what works well / not well with current processes / organisational structures, and to establish business requirements going forward. * Planned and organised workshops to map out high level process requirements which would achieve the business requirements. * Established FTE costs across relevant areas - to feed into the review. * Regularly collected and analysed large data sets - to empirically understand current processes - and then present it clearly and concisely at working group meetings. * Produced and presented the update presentations to the SteerCo, and the final recommendation to the General Operating Committee. * Worked on a variety of ad-hoc tasks as the projects necessitate. * Built and maintained strong and effective working relationships with all areas of the business, ensuring stakeholders remained engaged throughout the project lifecycle.