Sacramento, California, United States
With over eight years of experience in IT project management and operational optimization, I am passionate about leveraging my expertise to design scalable processes and drive efficiency across technical projects. Most recently, I served as a Solutions Project Manager at American Pacific Mortgage until November 2025, where I contributed to the creation of in-house project management tools and operational policies, enabling seamless IT transitions. My mission is to foster innovation and ensure that teams achieve their objectives with clarity and precision. At American Pacific Mortgage, I supported the establishment of an internal project management department and guided the development of custom software to enhance record-keeping and scalability. Collaborating with cross-functional teams, I facilitated the execution of IT initiatives, ensuring smooth transitions from contracted services to in-house operations. My focus on streamlining workflows and implementing effective policies resulted in improved coordination and delivery of technical projects.
At QCKbot, I serve as the organization's senior technology advisor, brought in to own the full IT function — governance, vendor relationships, and every technology investment decision the company made. Thus far, we have begun to build their IT governance framework from the ground up, establishing the policies and documentation infrastructure needed to scale operations with control. Day-to-day, I hold single-point accountability across their technology environment, managing platforms while shaping the strategic direction of how the company uses technology to operate and grow.
Supported the transition of contracted IT functions into an internal project management department. Guided development of in-house project management and record-keeping software. Created operational processes and policies to support scalable project workflows. Oversaw scoping, coordination, and execution of local and remote IT initiatives. Continued direct responsibilities previously held at CNS to maintain continuity during the transition.
Completed more than 280 IT projects including acquisition integrations, enterprise software deployments, and office technology implementations. Managed day-to-day operations for the staff augmentation division supporting corporate office expansions, relocations, and infrastructure projects. Led a team of four project coordinators and ensured consistent delivery across all engagements. Served as primary liaison for executives, vendors, and technical teams to clarify requirements and ensure smooth delivery. Improved operational efficiency by establishing project workflows, documentation standards, and communication procedures. Strengthened client satisfaction through accurate reporting and transparent project oversight.