Greater Sacramento
Mission-driven and customer service focused Operations Manager with over fifteen years of professional work experience in multi-functional capacities. Team player with extraordinary communications skills, high tolerance for ambiguity, and a rapidly changing environment. Skilled in Fitness Industry, Production Management, Communication, Leadership Development, and Time Management.
OUR MISSION: Here at California Family Fitness our mission is to be California's premier family fitness center, committed to providing members and employees of all ages a fun, friendly environment. We are committed to promoting a healthy lifestyle through convenient, clean locations, state-of-the-art equipment, programs, and fun activities that provide an exceptional and unique value to our community. Integrity • Respect • Dedication • Accountability • Cleanliness • Family • Teamwork • Quality • Loyalty • Managed, hired, and developed 75+ staff providing cross-training for multiple departments that significantly improved work flow • Successfully maintains monthly budget for facility, including, but not limited to, labor hours, and expenses • Manages retail account of the facility by ordering supplies, setting and evaluating employee goals, and reaching and/or exceeding club goals • Provides direct supervision, guidance and support including corrective actions and adherence to company policy • Successfully executed and budgeted a large member retention event such as Member Appreciation Day resulting in over 300+ attendees • Operations Manager at six (6) different locations, two Division 3 clubs (Downtown J, and McClellan), three Division 2 clubs (Citrus Heights, K Street and Roseville), and one Division 1 club (Elk Grove)
• Mentored and trained new hire employees on expectations of customer service while dealing with customer questions/comments/concerns about products and services • Assisted Operations Manager in dealing with high-level customer complaints/questions and membership issues • Worked with membership department and underwent entire corporate software program change; learned new software and trained staff of 35+ employees on how to use new programs/functions under limited time allowance • Assisted in planning, budgeting and running bi-annual customer appreciation events at various locations • Assisted general operations manager in organizing and keeping notes for quarterly staff meetings • Assisted general operations manager with many different clerical tasks including data entry and adjustments on member account information/changes, developing yearly business plans and staff evaluations