The Randstad, Netherlands
At Shell, my focus as a Process Specialist DLNG within the Business Integration Assurance team has been on driving process and controls improvements for over two and a half years. This role taps into my competencies in process architecture and continuous improvement, leveraging Lean principles to lead medium to large projects effectively. Collaborating closely with business stakeholders and supporting the superuser community are integral to my mission of enhancing business process taxonomy and architecture in alignment with T&S Process Standards. My commitment to operational excellence is evidenced by my contributions to audits and the successful implementation of new business strategies and governance processes.
The SLMT DLNG Process Specialist is a key member of the Business Integration Assurance (BIA) team and is primarily responsible for the process & controls improvement activities across one of the SLMT business sectors. He works closely with his counterparts in other T&S businesses and in the central T&S BIA team. Main areas of expertise • Develops business processes and control improvements • Lead medium to large process design and improvement projects • Lead and support superuser community and respond to superuser process escalations • Work collaboratively with the business stakeholders • Maintain a taxonomy and architecture of business processes in line with T&S Process Standards • Support audits and reviews performed by Shell Internal Audit, external auditors and regulators. SLMT organisation plays an integral role to support the T&S business strategy by maximising the value derived from the LNG value chain and generates significant cashflows for Shell.
Process Improvement Analyst is responsible for developing business strategy, governance and key business processes in the area of business analysis and improvements. Main areas of expertise: • Providing key knowledge input in the space of Trading and Supply, facilitating effective introduction of improvement initiatives (Systems data entry, Cross-Desk Communication, New Ways of Working projects, etc.) • Developing the process landscape for Trading and Supply (interface diagrams, swimlanes, SIPOCs, etc.) • Documenting present and future processes using advance software architecture platforms • Gathering sensed information (metrics) in an energy efficient manner in order to show and drive, demonstrate (proof of concept, pilots as well as run&maintain) and embed simplified of ways of working (thus helping commerciality) of the Business • Support in embedding of commercial mind sets and accountability in the Trading and Supply Operations • Support in the maintenance of the Shell Trading Enterprise Process Model (content matter) in the area of Trading and Supply Operations for Products space • Playing a role of a subject matter expert combining the knowledge of business operations, process architecture (integrated value chain) and business improvements
Business Analyst is responsible for monitoring and measurement of business processes for management and implementation of improvement projects. Providing analytical support to the business for increased visibility and management of business process performance. Supporting subsequent improvements in relation to effectiveness, efficiency, automation and standardisation Main areas of expertise: • Data gathering and analysis of manual and STI nominations, errors and freight payments (in the form of visual management base on the prepared metrics) • Creating and maintaining Visual Management Dashboards (Including financial KPI’s) for all Trading Commercial Desks • Analysing oil accruals, non-oil accruals, floating price deals, timeliness on nominations in GSAP, open nominations and ticketing, STI errors and making improvement recommendations based on that data • Processing non-oil invoices for the Commercial Product Trading Desks
Business Support Analyst is providing support to the Solvent Commercial team in EMEA region where communication between various company stakeholders is a key (Finance and Sales distribution manager’s, sales managers, Account Executives, OBAM’s, finance analysts) to ensure more efficient use of resources, process simplification and maximising sales opportunities. Main areas of expertise: • Creating and maintaining improvement and monitoring tools for the business (price accuracy tool, technical service request tool) • Analysing market situation (CEFIC, own research) and creating metrics in order to help Product Managers to capture more sales opportunities (MIBK study, Pentane study) • Preparing contracts for the Direct and OBAM sales channels, managing contract documentation and contracting system (Omnicom)
PMC System Integrator SA as a sole distributor of RealNetworks and Viewcast products in the area of East Europe was implementing new services for audio and video streaming customers. Key account manager in PMC was accountable for the “Offer to Cash” process for its customers. As the primary sales contact I was responsible for managing big national Polish accounts (Polish National TV, Polish National and Regional Radio broadcasters, Polish Government and Military among others) and supported smaller customers as well. Main areas of expertise: • Implementing new software and hardware for various customers (Polish Government, radio and tv stations in Poland) • Customer management (gathering market information, orders implementation, transport management, tendering processes) • Actively supporting customers with post sales service – initiating new ways of working for web broadcasters • Being part of marketing actions, team projects, product presentations
Raiffeisen Bank is an important banking institution that provides wide range of banking services to private and corporate clientele across the world. Being bank representative I was responsible for: • active selling of bank products in region of Warsaw • customer management • preparing offers, arranging purchase conditions • orders gaining