Barcelona, Catalonia, Spain
I have years of experience in finance. My passion is traveling, especially I love the countries of Southeast Asia where I traveled for over 10 months.
- Contact with the Customers: international & national companies via phone and e-mail, customer care, building long-term business relationships - Analysis and tracking data in COM software - Providing and analyzing financial documents - Controlling payments and credits of the clients - Preparing legal documents in consultation with lawyers if necessary - Cooperation with Sales Department to resolve financial issues of the clients - Cooperation with Customer Master Data Team to update data on client accounts - Cooperation with Cash Application Department to control payments in accounts of the clients
- Contact with the Customers: international & national companies via phone and e-mail, customer care, building long- term business relationships - Analysis and tracking data in COM software - Providing and analyzing financial documents - Controlling payments and credits of the clients - Preparing legal documents in consultation with lawyers if necessary - Cooperation with Sales Department to resolve financial issues of the clients - Cooperation with Customer Master Data Team to update data on client accounts - Cooperation with Cash Application Department to control payments in accounts of the clients
- review, validate and execute global customer master data create/change requests in SAP and CRM - performs various activities related to customer master data management - preparation of on-demand data and reports - provide guidance and recommendations to other functional departments to enhance the quality of customer master data
- contact with the most important Polish clients: international & national companies via phone and e-mail, customer care, building long-term business relationships - analysis and tracking data in SAP software - providing and analyzing financial documents - preparing legal documents in consultation with lawyers if necessary - controlling payments and credits of the clients - making decisions about necessary action based on financial data & history of cooperation with clients - reporting any financial irregularities & problems to the relevant departments - support for Credit Analysts to monitor the financial situation of the clients - cooperation with Sales Department to resolve financial issues of the client - cooperation with Customer Master Data Team to update data on clients accounts - cooperation with Cash Application Department in order to control cash application in accounts of clients
- servicing notifications about seizure of receivables from bank accounts - handling inquiries and complaints entering the Bank in the field of servicing classes of receivables from bank accounts - cooperation with judicial and administrative enforcement authorities regarding seizure of receivables from bank accounts - written query service from the judicial and administrative bodies (also Courts, Central Bureau of Investigation, Central Anticorruption Bureau , Prosecutor's Office, Police, etc.) regarding products of the Bank's clients - secondment to the Supporting Section of Debt Collection Processes, including settlement of payments from enforcement authorities, settlement of debts in loans and credit cards and closing of contracts, sending correspondence to the Bank's clients and enforcement authorities, charging fees against orders and lawsuits.
- customer service in the area of deposit and credit products - promotion and sale of banking products offered to individual and corporate customers - accepting customer complaints about deposit and credit products - participation in workshops : Simplification of processes at Zopro and workshops introducing the Anti Attrition process at Zopro and the branch network of the bank.
- supervising the work of the premises - managing products: cooperation with suppliers, orders - recruitment: interviews with potential candidates - carrying out daily, weekly and monthly inventory - arranging a schedule for employees