Frankfurt, Hesse, Germany
The rules of financial services are being rewritten. Generative AI and large language models are shifting power away from established brands – and towards those who truly understand their customers. In this new world, customer strategy is not a nice-to-have. It is the core of every winning business model. Across Banking and Insurance, I have shaped customer experience strategies, driven sales transformations, and built new digital business models from scratch. I have steered end-to-end transformation programs across Europe and the APAC region – with 200+ participants, multi-million euro budgets, and direct exposure to C-level decision making throughout. I don't just develop the agenda – I build and lead the team, navigate the complexity, and deliver the outcome. The most exciting chapter in financial services is ahead. And I want to be at the center of it – shaping how banks and insurers win in a world where customer proximity is the only sustainable advantage.