São Paulo, São Paulo, Brazil
Trilingual Program and Operations professional with 15+ years of experience in public health, social impact, ESG, sustainability, and community engagement across the United States. Proven experience leading social and healthcare programs, coordinating multi-sector partnerships, managing stakeholders, and supporting underserved and immigrant communities through high-impact initiatives. Background in program operations, compliance, advocacy, and institutional partnerships with nonprofit organizations, healthcare systems, government agencies, and internationally funded programs, including initiatives supported by the Bill & Melinda Gates Foundation. Currently pursuing executive specialization programs in ESG, Sustainability, and Artificial Intelligence through MIT Sloan, University of Cambridge, and Virginia Tech.
• Responsible for operational and budget management of a 6-person team with annual revenue exceeding USD 3.9 million • Led compliance initiatives related to workplace safety regulations and labor standards • Implemented payroll and overtime automation processes, reducing administrative workload by 40% • Contributed to team recognition through Installer of the Year and Green Diamond Awards, achieving 96% NPS and 97% customer satisfaction in 2025 • Coordinated operational workflows, process improvements, and performance tracking initiatives • Led workplace safety compliance program covering OSHA standards, DOT requirements, and Lead Safe certification, developing governance documentation and audit protocols aligned to ESG regulatory governance best practices • Designed and implemented an organizational AI governance policy and board-ready Agentic AI Governance Playbook covering four-layer safeguard architecture, autonomy threshold mapping, human-in-the-loop protocols, and responsible scaling frameworks aligned to ESG governance practice
• Led strategy and operations for a statewide collaborative composed of 15 partner organizations focused on supporting immigrant communities. • Managed over USD 300K in monthly emergency disbursements, ensuring financial compliance and auditing partner reports. • Coordinated the 2022 emergency relief operation, impacting more than 10,749 residents, including direct financial assistance for 465 families and food support for 3,766 families. • Co-developed legal assistance programs in partnership with four nonprofit organizations. • Facilitated working groups focused on governance and strategic leadership. • Managed donor communications, budget coordination, and reconciliation between Finance and Development teams. • Strengthened institutional partnerships and cross-sector collaboration initiatives. • Delivered ESG Social pillar outcomes including community health access, workforce inclusion, and equitable service delivery across the statewide coalition.
• Managed coalition operations and partner collaboration for 15 immigrant-serving organizations serving 120,000+ immigrants and refugees. • Supported coalition governance, funding distribution, and communication strategies to advance health, language, and legal equity for immigrant communities.
• Coordinated operations for the mobile mammography program serving diverse communities throughout Massachusetts • Managed scheduling, eligibility verification, electronic medical records (Epic and Meditech), and a database of more than 5,000 patients • Conducted patient advocacy, case management, and health education for BI-RADS 0 and 3 patients • Provided Portuguese and Spanish interpretation support during specialist consultations • Contributed to healthcare accessibility and prevention initiatives.
• Coordinated Drug Database Program initiatives within a regulated healthcare environment • Implemented RACI matrices and managed documentation processes focused on organization and compliance • Supported operational coordination of multidisciplinary healthcare teams
• Coordinated community outreach, enrollment campaigns, and institutional partnerships for a digital literacy and English-learning program funded by the Bill & Melinda Gates Foundation • Supported engagement strategies for immigrant communities across Massachusetts • Strengthened collaboration between nonprofit organizations and educational initiatives