Luis Fabiano dos Santos

COO | Board Member | Business Strategy | Innovation | Angel Investor

Greater São Paulo Area

About

Executive with more than 25 years of experience. Throughout his career he has worked for national and international organizations, leading operations of Insurance, Audits and Transformation Projects (Change Management), focused on operational efficiency and customer experience, leading +120 people directly. Experience in the entire Full Life Cycle of businesses, leading the entire construction of strategic and financial planning, mapping / review of customer journeys, process efficiency, development of strategic partnerships, and actions for digital transformation of companies. Experienced in Financial Project Management & Audits, working from the prioritization of demands (aligned with the business), budget management and new technologies, to risk architecture, control tools, new technologies, etc. Passionate about Sustainability, he leads forums on the subject, provoking changes for more sustainable products, impacts on climate, environment and mainly social inclusion. Current COO of Swiss Re Corporate Solutions, responsible for the strategy of the Brazilian qnd Latin American operations, focused on operational efficiency, results management and customer experience. Degree in Accounting and specializations in Digital Transformation & Auditing, he also has a background in Board of Directors from the IBGC (Brazilian Institute of Corporate Governance). Fluent in Portuguese, English and Spanish, he also has good notions of Italian and German. Results-oriented, it supports companies in building high-performance teams and brands.

Experience

  • COO at Swiss Re Corporate Solutions
    Jan 2014 - Present · 12 yrs 6 mos

    COO Brazil, responsible for the strategy/efficiency of the Business Support areas, leading fronts for: + Strategic planning of the Business Service, Operations, Technical & Business Excellence areas + Performance with Brazil and support to Mexico, Colombia & Miami businesses + Budget management, with focus on efficiency of results/losses + Building the customer journey within the channels of its management + Strategy for Digital Transformation of areas/processes + Development of strategic partnerships + Leadership of sustainability issues within the company + Risk analysis, triggering strategic/tactical changes from all areas + Interface with all the strategic areas of the company + Leadership of 120 people (on and offshore)

  • Strategic Advisor & Investor at Agscore
    Jun 2025 - Present · 1 yr 1 mo

    Agscore is a proprietary agronomic AI company delivering advanced predictive risk for the agribusiness sector. Through its exclusive, science-driven technology, Agscore integrates five core agronomic pillars to forecast productivity and risk with up to one year of lead time. + Strategic guidance to the executive team at Agscore, enhancing the company's strategic framework. + Leverage insurance experience into agronomic risk forecasting and productivity strategies. + Support the integration of advanced predictive risk technologies, ensuring alignment with agribusiness needs.

  • Zurich Insurance Company Ltd (6 yrs 2 mos)
    • Head of Financial Transformation LATAM
      Mar 2013 - Dec 2013 · 10 mos

      Head of Financial Transformation at Zurich Financial Services, was responsible for ensuring that finance operations acted in synergy, empowered by new technologies, processes, data modeling, etc. + Planning/management of structuring projects of LATAM finance areas + Proposals for Data Architecture, aligning views, reports, Insights + Prospecting/implementation of new tools, especially the SAP system + Process mapping/review, creating Books of Inquiries for all operations + Looking for results, with a focus on efficiency

    • Head of Internal Controls LATAM
      Mar 2010 - Feb 2013 · 3 yrs

      Responsible for the implementation of the Internal Controls structure at Zurich Financial Services, focused on Risk Architecture, Regulations and Results. + Strategic planning of the area + Implementation of the Internal Control area in 7 LATAM countries + Mapping/review of 60+ processes in the region + Risk analysis, proposing solutions for each one + Mapping/review of 60+ processes in the region + Risk analysis, proposing solutions for each one + Look at the regulations of each country, proposing action models

    • Project Manager | Integrations
      Jan 2009 - Feb 2010 · 1 yr 2 mos

      Responsible for leading the integration activities of the local Insurance Companies, working with Legal and Compliance, Finance and Controlling, Human Resources and Risk Management. + Implementation of the cascade of global Compliance rules + Management of technology projects, with emphasis on the SAP system; + Logistic Administrative Management; + Deputy Director of Local Risks;

  • Internal Controls Manager, EMEA at Citrix
    Jul 2004 - Oct 2007 · 3 yrs 4 mos

    Responsible for the business strategy in the EMEA region (Europe, Middle East and Africa), aligned with the Sarbanes-Oxley 404 Act, acting with: + Process mapping + Review of the law in these regions, aligning the business to it + Implementation of controls, generating Insights for all

  • SIG Holding AG (3 yrs 4 mos)
    • Corporate Internal Auditor
      Feb 2002 - Jun 2004 · 2 yrs 5 mos

      Auditor responsible for financial management in countries such as USA, Italy, England, Germany, Brazil, Malaysia, Philippines, China, Spain, etc., leading analysis of 100% of operations, generating insights on risks, opportunities and results. Leadership of the worldwide cost savings program, with financial savings of €100 million.

    • Controller
      Mar 2001 - Jan 2002 · 11 mos