Adrano, Sicily, Italy
Multilingual professional with international experience in customer service, quality assurance, and training within dynamic and multinational environments. Detail-oriented, reliable, and problem-solving oriented, with strong organizational and interpersonal skills.
• Multilingual Customer Service B2B • Quality Assurance & Performance Monitoring • Focal Point and team support • CRM & Ticketing systems (Jira) • POS Trainer and onboarding of new agents • Recruitment interviews in German
Customer service and support in the area of migration onboarding. - Experience in the field of HRC - KYC and KYB and REKYC/B experience - Processing and validation of customer accounts. - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer feedback and resolve customer complaints and inquiries in a timely and effective manner. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints
Interviewer in the field of market research for corporate clients -Survey of satisfaction and information about customers' perceptions, opinions and preferences regarding financing and leasing. -Processing of opinions and completion of questionnaires.