Makati, National Capital Region, Philippines
As a Product Support Analyst (Tier 2) at Meta, our core responsibilities include but not limited to: - Identify Bugs for different Meta Ad Platforms - Assist Tier 1 (customer support) to report bugs to Meta Specialists/Engineers. - Help Customer Support (Tier 1) understand and analyze basic ad metrics and performance. - Help clients optimize their ads properly to drive sales and website traffic. - Help clients to check their website tag implementation to ensure correct tracking. - Check the delivery of the Ad. - Create, schedule, and understand various reporting tools. - Understand different Facebook Advertising tools such as: Meta Business Suite Meta Events Manager Meta Business Settings Meta Ads Manager Meta Page post promotion/boosting (Lightweight Ad Experiences) Meta Ads Reporting - Ensure proper setup of Political Ads (ID submission + Ads Creation).