France
A Passionate and Results-Oriented Business Professional with Expertise in Customer Relationship Management, Sales Operations, and Full-Stack Web Development. With over five years of experience in building and managing customer relationships, optimizing sales operations, and spearheading business-to-business engagements, I am a dynamic and results-oriented professional with a proven track record of success. As a Key Account Coordinator, I have consistently exceeded expectations in managing a portfolio of major accounts, including Schneider Electric, involving channel partners. My in-depth product expertise, technical understanding of the industry, and ability to analyze and understand customer needs have been instrumental in driving growth and satisfaction. Beyond my strong customer-centric focus, I bring a wealth of technical skills to the table as a bilingual Full Stack Web Developer. My proficiency in HTML, CSS, JavaScript, PHP, and MySQL has broadened my horizon both professionally and personally. My passion for web optimization and development keeps me at the forefront of emerging technologies, ensuring that my work remain cutting-edge through continuous learning. I am an enthusiastic and proactive individual with a strong work ethic and a desire to contribute to the success of any team I am a part of. I am always seeking new challenges and opportunities to grow and develop my skillset. Furthermore, I am particularly interested in working with organizations that value enthusiasm, foster continuous learning, and are dedicated to making a positive impact on the world. I am confident that my unique blend of experiences, expertise, and passion for customer satisfaction as well as business growth makes me a valuable asset to any organization.
Gestion d'un portefeuille de Grand Comptes, notamment avec des clients majeurs comme SCHNEIDER Electric, impliquant des distributeurs et des comptes stratégiques. Expertise approfondie dans les gammes de produits et compréhension technique dans l'industrie électronique/mécatronique. Analyse et compréhension des besoins clients, assurant une communication transparente des besoins et des objectifs entre l'entreprise et ses partenaires. Coordination efficace avec les équipes internes et externes pour garantir la satisfaction des clients et respecter les obligations contractuelles. Interprétation de données, utilisant des outils analytiques pour évaluer les performances des comptes clés et mettre en œuvre des améliorations et collaboration avec les équipes internes. Gestion de projets internes, participant activement aux initiatives d'équipe et à l'élaboration et à l'exécution de nouveaux processus de simplification des tâches entre les différents services internes.
Accueil et conseil des clients sur les différentes solutions de plan d'épargne salariale sur des dispositifs d'investissement tels que les Fonds Communs de Placement (FCPE-FCPI), pour des sociétés comme UBISOFT - CAPGEMINI, à l'international et en France. Réception des instructions des clients, collecte d'informations, rédaction des documents contractuels et démarches administratives au travers de logiciels de gestion financière. Suivi de l'évolution des investissements, des évolutions réglementaires. Vérification de la conformité des dossiers et enregistrement des opérations financières. Participation à l'évolution des processus internes tels que l'implémentation du KYC.
In this position, I was responsible to develop relationships with loyal clients; asking for their feedback, and providing data to the marketing units to help to enhance the quality of service. - Elaborating reportings to International clients and companies to ensure payment of employees saving schemes following their shares schemes redemption. - Informing customers about fiscal legislation prior to retrieving their investment accordingly to their country of origin. - Providing customers with the value of their investments accordingly to the market value. - Conduct assessments of clients’ credibility and perform billing duties at their requests. - Reporting on market analysis, competitor analysis, and market trends. - Develop and maintain a well-coordinated internal relationship with key decision-makers within the organization. - Ensuring that our valued customers know how to use our online services and provide assistance. This experience helped me gain valuable skills and knowledge of the Mutual Fund / Unit Trust industry. Improving leadership skills and ability to work in a fast-paced environment with multicultural teams.
In this position I was responsible for: - Recording financial operations into the company's ERP system (NOEE). - Monitoring market conditions and financial flows, in order to purchase and sell securities adequately to regulation-delivery. - Verification of the accounting entries and shares positions accordingly to the market value. - Handling Customers' requests and inquiries in multi canals. - Participating actively in team meetings and proposing solutions in order to improve service quality.
Développement et gestion de portefeuille de clients. Suivi d’anciens clients et prospection de nouveaux clients potentiels. Création des devis et gestion des agendas des chargés d'affaires. Identification et exploitation de nouvelles opportunités sur les marchés locaux. Introduction et promotion de nouveaux produits au travers de campagnes. Gestion et suivi des dossiers de sinistres et des contacts d’assurance. Recherche sur les conditions actuelles du marché et les produits des concurrents.
Prospection téléphonique, gestion des contrats clients et des recouvrements. Vente de produits et services additionnels et dépassement des objectifs. Conseil à la clientèle et résolution des litiges clients en collaboration avec d'autres départements
In this role, I was responding to incoming customer calls concerning new and existing customer accounts within a call center environment. Some of my principal tasks were: - Maintaining company standards during recorded calls in order to improve high-quality service. - Greeting customers warmly and asserting problems or customer needs. - Making outbound calls when necessary to another department after analyzing customers' needs. - Handling complaints and grievances adequately. - Managing requests for new account service and account cancellation. - Maintaining the company standards during all interactions. - Exceeding a weekly quota of new subscribers to the company loyalty program. - Generating ship-to-store orders for customers. - Keeping up to date a logbook of generated and received orders. - Scheduling product(s) installation(s) appointments for customers online or in-store. - Addressing queries about warranties or the company's Terms of sale. - Handling high call volumes (100+ per day) while delivering quality service.