Pune District, Maharashtra, India
Experienced Dynamics 365 Technical Consultant with a proven track record in the IT and services industry. Skilled in Microsoft Dynamics CRM, Power Platform (Power Automate, Power BI, Power Pages), Voice of Customer (VoC) Surveys, and full-stack development technologies including .NET, C#, HTML, CSS, and JavaScript. I specialize in streamlining business processes, automating workflows, implementing custom solutions, and integrating CRM systems to drive efficiency and data-driven decisions. Strong expertise in D365 CE customization, plugin development, data migration, and cross-platform CRM integrations. Holding a Master in Computer Applications (MCA) focused on Computer Engineering from School of Computer Science and Information Technology, DAVV University, I combine technical proficiency with a consulting mindset, helping organizations maximize the value of their Dynamics 365 and Power Platform investments.
• Delivered end-to-end D365 CRM implementations, focusing on Sales, Field-Service, and Customer-Service modules. • Built reusable components using JavaScript and custom workflow activities to tailor the platform to client needs. • Created low-code/no-code solutions with Power Automate and Power Pages to simplify complex manual processes. • Conducted system testing, user training, and documentation for seamless user adoption and knowledge transfer. • Designed and integrated Power BI dashboards with D365 CRM to provide real-time analytics and visual insights for stakeholders. • Acted as a liaison between technical and functional teams to troubleshoot CRM issues and deploy rapid fixes.
• Collaborated with cross-functional teams to align CRM solutions with business needs. • Led technical requirement analysis sessions with business stakeholders to translate needs into scalable D365 CRM solutions. • Extended CRM capabilities using C#, plugins, workflows, and Power Automate flows to optimize business processes. • Implemented advanced client-side customizations using JavaScript to enhance interactivity and usability. • Designed and deployed Power Pages portals for secure customer and partner interactions. • Created interactive Power BI reports using Dynamics 365 data to support business decisions with actionable intelligence. • Delivered post-deployment technical support, managing issue resolution and performance optimization.