Amsterdam, North Holland, Netherlands
[ No Consulting Offers] I like to pay attention to details. It is crucial when you work with data and processes. But what I enjoy the most, is to deliver requirements especially when Salesforce related. You will find me planning and analysing the best course of action depending on the stakeholders, budget and timing. I am an Individual Contributor with Team lead experience. I can work by myself and within a team prioritise and deliver projects.
- Create and update reports and dashboards for KPIs tracking. - Evaluate and improve the sales process. - Be the Hubspot Admin and help with enablement and training for the teams needing access.
- Management of the Sales processes from top of the Funnel all the way till the deals are closed won and forwarded to the CS teams. - Setting up and owning sales tools implementations such as SFDC, Calendly, TalkDesk, Docusign. - Reviewing and maintaining Domo cards for Sales reporting on KPIs. - Helping out on reporting for weekly, Monthly and Quarterly forecast, - Managing Commissions and Bonus calculations with the communications to the Sales, Stakeholder and Finance. - Owning projects to drive revenue such as Outbound generation, Data Hygiene in SFDC.
- Management of 4 different CRMs: HubSpot, FreshSales, SalesLoft and ChurnZero. - Acquiring enough leads for the Sales teams to cover the FY. Prospected different vendors, then matching the leads to the ICP. - Identifying revenue drops and suggesting enhancements. Presenting the suggestions to the leadership team with implementation plan. - Working with a team of 5 members throughout the year and managing projects and expectations towards other departments and in collaboration. - Reviewing and maintaining with the team all process docs, CRM guidelines and Playbooks.
- BOSS implementation and conversion from SFDC Classic into Lightning. - Collaborate with IT and management on User Stories in better defining SFDC's processes and adapt the systems.- UAT, up to 4 test cycles, from CPQ to processes on SFDC, Tableau, ServiceNow, Clari, C9... - Document processes and improve current said processes in line with the strategy for the FY. - Work with cross-functional team to continuously improve sales process, rules of engagement related to all aspects of Sales Operations including approval requirements, escalation processes, and compliance with standard guidelines. - Provide continuous training to all existing Sales Reps, BDRs on processes and systems. - Provide support and being the go-to person to the Sales team (order resolution, quoting, best practices, RFPs).