Seattle, Washington, United States
Led efforts to expand Amazon Sustainability initiatives throughout the vendor and marketplace network, focusing on minimizing packaging waste and enhancing e-commerce packaging to benefit the environment and enhance customer satisfaction. Drove adoption, design enhancements, and packaging improvements across all Global Hardlines, Softlines, Consumables, and Heavy Bulky category businesses.
Developed and expanded Amazon's Business Continuity Management program across Worldwide Operations, including NA, LATAM, APAC, and EMEA regions. Oversee and manage Incident Management Team (IMT) training methods and awareness initiatives for leaders at all levels within Amazon’s Operations network. Spearheaded the creation of Amazon’s Crisis Management program and established a Global Security Operations Center (GSOC), providing round-the-clock emergency response management, triage support, and coordination services across the global operations network. Provide strategic direction for business risk mitigation and security strategies, such as executive travel protection and workplace violence prevention, as well as assessing threat posture for potential risks to Amazon leadership and logistics; collaborate with partners like OSAC, PNW Seismic Alliance, and DHS/FEMA (including NEBOC). Responsible for communicating all Business Continuity updates from Operations to Amazon’s Board of Directors and Internal Audit teams.
Lead EAM - Support Services team at Target (TTS), drove merchandising applications and systems to support the growth and direction of our Target merchandising partners.
Matured company methodology for Business Continuity, integrating continuity into the Global Crisis Management framework, the Corporate Command Center (C3), and new governance stakeholder structure. Established an encompassing risk strategy approach to address risks against availability of critical businesses, the environmental/geographical risks, and other factors that could impact the reputation and brand of Target Corporation.