New York, New York, United States
• Managed all domestic shipping for Wholesale (EDI & Specialty accounts) and global E-Commerce orders • Processed ASNs, pick tickets, order allocations, stock transfers, replacement orders, PR orders, B2B orders, Off Price orders and merchandise repairs • Investigated chargeback claims and shipping shortages • Monitored inventory, ran weekly negative inventory reports, and processed inventory adjustments • Managed all global Wholesale and E-commerce returns, and investigated returns with missing required information • Communicated receipt of EDI transmissions, EDI price discrepancies, and managed uploading UPCs to Intertrade and GXS • Coordinated with 3PL warehouse on priority orders, pick ticket shortages, routing POs and on-time shipping • Monthly visit to NJ warehouse • Ensured compliance with Wholesale account’s packing methods, labeling requirements, and ordered RFID tags for required customers • Managed inventory and freight scheduling for sample sales and donations, including researching donation opportunities • Provided monthly reports to monitor wholesale production orders vs factory cut ticket orders to ensure no shipping shortages • Communicated merchandise discrepancies to our production team and factories (wrong UPCs, mislabeled styles and colors, quality issues, polybag labeling issues, etc.) • Created factory cut tickets for cargo overage units
• Provided all Logistics and Customer Service needs for Wholesale (EDI & Specialty accounts) • Processed order allocations, ASNs, pick tickets, returns, merchandise repairs, Production and Non-production orders • Communicated receipt of EDI transmissions, PO discrepancies, UPC information, and shipping updates to buyers • Collaborated with our 3PL warehouse to provide invoices and packing lists, track Sample orders, communicate priority orders and ensure timely shipping
• Managed and placed production orders for Wholesale, Retail, E-Commerce, Outlets, and Licensing Accounts for the USA, Canada, and Mexico • Processed Wholesale returns, Wholesale Non-production and Special orders, Stock Transfer orders, order confirmations, style cancellations, and merchandise repairs • Coordinated with our 3PL warehouse on Special order fulfillment, and the outbound and inbound deliveries of these orders • Partnered with our Wholesale team and Wholesale accounts for all customer service needs and order management • Led process improvement effort for Special Orders, which reduced transportation time by 1-2 weeks resulting in increased Special order revenue for Wholesale and Retail channels • Supported the Wholesale team by providing various sales reports, creating seasonal product shot books, providing copy information, and assisting in Market appointments
• Provided sales assistance and order management for the Wholesale team • Assisted during market appointments and maintained showroom appearance • Wrote copy information for EDI accounts • Assisted sales manager with strategic account product selections by analyzing purchasing trends • Compiled picture buys, wish lists, line sheets, and E-Commerce photography for accounts • Tracked and sent out merchandise samples and organized sample closets
• Assisted with sales at Coterie Trade Show, showroom appointments and on roadshows • Communicated with buyers to schedule appointments • Researched and contacted boutiques to establish new accounts • Wrote POs, created line sheets, and organized collections utilizing Joor • Designed and sent email marketing campaigns for new collections • Performed visual merchandising of samples, maintained showroom appearance, and sent/retrieved merchandise samples