New York, New York, United States
• Coordinate with the Accounts Manager to perform various duties including: utilizing MedicsCloud electronic medical records system, verifying patient insurance, contacting patients regarding accounts, and appealing insurance claims. • Cover the front desk when receptionist is out of office and check in patients, answer phone calls and collect copays. • Gather and analyze patient feedback then translate their comments and needs into practice-wide operational solutions.
• Assisted 100+ members with challenging and complex healthcare navigation issues, including claims advocacy, referrals, and coverage explanations. • Answered and fully owned up to 40 member calls and messages a day in a high volume environment. • Gathered and analyzed internal resources and external benefits to provide effective solutions to problems.
• Engaged in individual and group counseling utilizing evidence based techniques such as Motivational Interviewing and Cognitive Behavioral Therapy, up to 15 sessions per week, and crisis intervention as a mental health counselor with 60+ clients. • Conducted extensive analysis of Wellness Program practices and clinical data to optimize utilization and clinical outcomes. • Created and presented six distinct psychoeducational workshops for the NMIC community to drive awareness and prevention. • Extensive case management experience including providing clients with housing, career, immigration, and educational resources. • Clinical writing experience in psychoeducational resources, progress notes, and grant writing experience. • Spearheaded onboarding of new interns and optimization of Wellness Program practices to increase efficiency and results
• Led office-wide outreach campaigns through creative prospecting channels, implemented data-driven lead generation strategies, and processed an average of 20 insurance leads per week. • Facilitated insurance sales (including auto, home and commercial insurance) by working closely with principle agent to manage accounts throughout lifespan, collect necessary information and finalize the completion and distribution of necessary documents. • Consistently maintained excellent relationships with principle agent, account managers and clients, driving optimization of business practices, customer success and sales growth.