Yuncler, Castile-La Mancha, Spain
Lucciano is a customer service expert with a proven track record at a US health campaign, enhancing customer satisfaction and staff productivity through effective problem-solving and assertive leadership. Excelled in bilingual customer service, training specialist excited to develop successful training plans that meet dynamic company and employee needs, showcasing a friendly, positive attitude and proficiency in Microsoft Excel.
Key contact point. Fostered relationships between teams and partners. Enhanced customer satisfaction through issue resolution.
Mentored waves of 20-30 new hires. Trained new hires about a health product in the US. Evaluated knowledge of product by monitoring calls/chats. Gathered feedback for continuous improvement.
Assisted customers with English and Spanish language inquiries. Customer satisfaction through empathetic listening. Managed high-volume inbound calls/chats 30-40 daily. Timely issue resolution and minimize hold times for customers. Provide knowledgeable and accurate health benefits information.
Enhanced employee performance through regular training sessions. Constructive feedback on job duties. Promoted a positive workplace culture. Improved customer satisfaction by addressing guest concerns.
Supervised day-to-day operations to meet performance, quality and service expectations. Completed regular inventory counts to verify stock levels and forecast future needs. Offered hands-on assistance to customers.