Helena, Montana, United States
IT professional with over 10 years in network and system administration, supporting secure, high-performing LAN environments Proficient with multi-vendor network infrastructure including firewalls, routers, switches, and wireless access points Experienced with WAN-to-WAN connectivity, internet peering and transit, and routing protocols such as BGP Skilled in administration of Microsoft Azure and 365, Windows Server, and Active Directory in on-prem, hybrid, and cloud-based deployments Driven to optimize systems and networks for performance, reliability, and security, while solving complex IT challenges and continuously growing technical expertise
• Administered and maintained enterprise LAN and WAN environments, including installation, configuration, and ongoing support of hardware and software systems. • Entrusted as the sole on-site manager of a branch office, overseeing IT operations as well as administrative functions and facilities coordination. • Provided on-site and remote network support across numerous organizations, ensuring high availability and reliable operations. • Led network assessments and design planning in coordination with project managers, recommending and implementing equipment upgrades for optimal performance and stability. • Configured and maintained on-premises and cloud-based infrastructure, including routers, firewalls, switches, servers, VoIP, storage, and disaster recovery solutions. • Monitored, diagnosed, and resolved complex issues using advanced troubleshooting tools and methodologies, implementing long-term corrective solutions. • Created and maintained detailed documentation of network configurations, diagrams, procedures, and troubleshooting guides.
• Delivered managed services for a multitude of businesses in a variety of environments. • Collaborated with other technical teams, sales staff, partners, and vendors to select and implement new solutions and optimize existing technology. • Improved Standard Operating Procedures and overhauled documentation framework, earning recognition as the company knowledge base expert. • Presented and performed training for associates on various products, services, and policies. • Triaged and resolved escalations from Level 1 and Level 2 technicians, addressing high-level and perplexing issues.
• Performed network and systems administration internally, for partners, and as a provider for SMB and enterprise clients. • Installed and maintained equipment in colocation data centers. • Coordinated with other telecommunications providers for interconnects and cross-connect setup for data peering exchanges and circuit delivery. • Proactively monitored systems and responded to events to prevent and minimize service interruption or degradation. • Managed network and server systems, hypervisors and virtual machines, remote management, backups, voice over IP, and video conferencing solutions. • Promoted to Tier II in recognition of handling increased responsibility and achieving individual and team goals.