São Paulo, São Paulo, Brazil
Customer satisfaction is the driving force behind my role as a Customer Support Associate at Wise, where we prioritize innovation and user empowerment. With a robust background in hospitality systems from my tenure at Lighthouse, my approach to customer care is deeply rooted in understanding and effectively implementing PMS, CRS, and RMS systems. These competencies enable me to deliver solutions that resonate within the diverse ecosystem of our clients. At Wise, our team is dedicated to integrating customer feedback into our operational strategy, fostering an environment of continuous improvement. Leveraging my trilingual capabilities, I excel at communicating with and supporting our global clientele. My certification in Customer Experience Foundations reinforces my commitment to enhancing service delivery, ensuring that every interaction with our products is impactful and user-centric.
As a Customer Support Associate at Wise in São Paulo, a global technology company revolutionizing international money movement with low fees and maximum ease, my mission is centered on providing exceptional customer experiences primarily via phone, with engagement also through email and eventually chat. This role transcends typical call center work, offering a unique opportunity to contribute to Wise's vision of building a new, seamless network for the world's money by assisting millions in saving money. I deliver world-class support to Portuguese and English-speaking customers globally across multiple channels, driven by the understanding that customer happiness is crucial to business success and making it my priority in every interaction. My approach is creative, friendly, and solution-oriented, both with customers and colleagues, consistently striving to not only meet but exceed expectations. I bring strong verbal and written communication skills, fluent in both English and Portuguese, and am adaptable to a flexible 6x1 work schedule. Organized and methodical with a problem-solving mindset, I thrive in a fast-paced environment, remaining calm under pressure and communicating with honesty and integrity. Open-minded and a dedicated team player, I value a positive working culture and am eager to contribute to Wise's inclusive and empowering environment.
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