Lintorf, North Rhine-Westphalia, Germany
I’m an IT Manager with strong business orientation, customer centricity and 10+ years of successful achievements in large enterprises across Europe. Proven ability to combine steady operational excellence with organizational change and people development. Clear communicator, high performance and result driven, excellent relationship skills with C level Executives, strongly focused on continuous improvement and accomplished team player and builder. Always seen as a trusted and committed professional and as a motivating leader, managing geographically distributed teams.
-Formal lead of Datacenter Network, Cloud and Storage Change Management team within Vodafone Digital & IT Service Management area -Full accountability for the whole Change Request lifecycle and senior escalation point for change-related issues. -Define team sourcing strategy mix and budget planning. -Recommend and lead improvement, simplification and automation initiatives to improve overall Service Management processes efficiency and effectiveness and decrease changes impact on live services.
Since September 2017 I'm working as Major Change Supervisor in Vodafone's Group Data Center function, and as such: -I'm leading the Network Change Management of the major infrastructure renewal program across Vodafone Datacenters -I setup and I'm currently leading the overall GDC Datacenter Network and Cloud Change Management team, driving a consistent reduction in the number of P1 Incidents caused by Change Request. Moreover our team contributed to the successful deployment and delivery of the new Converged Infrastructure and Software Defined Network solutions, meeting the timelines agreed with our Customers
Project and Change Management within an IT Infrastructure transformation program for a world leading TELCO Operator • Program strategy assessment and design: datacenter ecosystem as-is and to be analysis, operational requirements and sourcing strategy definition, transformation goals outline in compliance with PRINCE2® framework. • Risk management strategy appraisal: Identification of Risk management purposes and scope, potential business impact analysis and outline of required mitigation resources; critical success factors identification. Risk mitigation plan definition. • Internal and external stakeholders coordination during critical milestone activities implementation • Change management process and strategy definition to facilitate change control and smoothly address changes to the timeline, scope and most critical tasks performed within the program
Project management and on field teams coordination within Mobility and IT Wireless Infrastructure services delivery. Main functions and outcomes: -Appraising and setting up KPIs and Key success factors portfolio for assigned operational field -Monitoring and reviewing service providers compliance against agreed SLA’s to constantly deliver an optimal Customer and Visitor event experience
Quality standards compliance audit and review within Northern European B2B Markets Main functions and outcomes: - Ensuring procedures, policies, legislation and regulations are correctly followed and complied with (Renault HDT Automotive) -Internal processes auditing and reviewing against company standards and providing recommendations to EMEA management (AMD Inc.)
-Project management within IT transformation programs and business development towards Middle-Eastern markets Main functions and outcomes: -Formal coordination and management of project activities and cross-organization teams -Supporting the system Integration and design of interface programs between SAP and third party software -Supporting the design and standardisation of business processes and procedures -Assessing and defining data integration approach between client application and software provider database -Defining due diligence and sourcing strategy for a joint venture with an Indian start-up