Hong Kong, Hong Kong SAR
With a Master’s degree in Management from Bayes Business School, I combine my academic knowledge with practical experience in credit control and complaint management. I focus on maintaining operational efficiency while contributing to a collaborative and friendly working environment within the financial services sector.
Credit Risk Management and Control • Negotiated and collected on high-risk accounts, minimizing financial losses. • Implemented effective credit control measures to ensure timely recovery of outstanding debts. Credit Limit Management • Reviewed and processed pre-approval requests, including limit overrides to support business growth. • Ensured strict adherence to credit policies while effectively managing risk. Project Leadership and Process Improvement • Led initiatives to streamline processes, enhance systems, and transition services successfully. • Delivered measurable improvements in operational efficiency through strategic planning and execution. Customer Satisfaction and Issue Resolution • Managing cardmember complaints and escalations with a focus on empathy and resolution. • Boosted customer satisfaction by addressing issues promptly and communicating effectively.
• Managed leasing inquiries and tenancy negotiations for retail properties, fostering beneficial agreements for landlords and tenants. • Prepared comprehensive leasing documents and localized market analyses, facilitating international brands' entry into Hong Kong. • Successfully supported multiple retail expansions, enhancing the market presence of global brands in a competitive landscape.