Luca Regaldo

Sales Back Office

Greater Málaga Metropolitan Area

About

Experience

  • Airzone Control (Málaga, Andalusia, Spain · On-site)
    • Sales Back Office
      Sep 2024 - Present · 1 yr 10 mos

      - Presales support across the EMEA market - Building and managing relationships with distributors and key accounts - Administration and promotion of online customer service platforms - Order management and database maintenance - Conducting product and tool training for B2B clients

    • Customer Support Specialist
      Apr 2023 - Sep 2024 · 1 yr 6 mos

      - Handles customer inquiries via multiple channels (phone, email) - Diagnoses and resolves customer issues efficiently - Provides detailed product or service information and guidance - Delivers post-purchase support to ensure customer satisfaction

  • Customer Support Specialist at Zahoree CX
    Jan 2022 - Jan 2023 · 1 yr 1 mo

    - IoT Technical Support and e-commerce for US, Canada, Australia and EU Market - Management of sales logistics: delivery from warehouse to wholesalers, retailers and consumers - Expertise in customer support across phone and email - Troubleshooting and resolving technical issues - In-depth product knowledge and issue resolution

  • Technical Support Advisor at Webhelp Spain
    Jan 2020 - Jan 2022 · 2 yrs 1 mo

    - Technical troubleshooting for Philips audio and video products via phone and email - Software and hardware support for audio and video devices - Issue escalation and collaboration with internal teams - Strong problem-solving skills

  • Front Desk Receptionist at Club Med
    Dec 2017 - Apr 2018 · 5 mos

    - Check-in/check-out and reservation management - Handling guest inquiries and requests - Coordination with resort departments - Payment processing and record maintenance - Excellent communication and customer service skills

  • Front Desk Receptionist at St Christopher's Inns
    Apr 2015 - Jun 2017 · 2 yrs 3 mos

    - Check-in/check-out and reservation management - Handling guest inquiries and requests - Friendly and efficient front desk service at a hostel