Portugal
Responsible for the day-to-day running of the customer service Managed a team of 60, created a weekly/monthly working rota Monthly performance feedback to my team Also responsible for daily communication with client Providing daily support for the team
Provided a high quality service Greeted customers and seated them Also responsible for cash handling
Recommended various dishes and wines to accompany meals Provided a high quality service Greeted customers and seated them Also responsible for cash handling
Was responsible for the day-to-day running of the café Managed a team of 8, created a weekly working rota Administered the accountancy of the café Was also responsible for supplies and relationship with suppliers Worked also at the counter as a barista and served at the table
Lead the entertainment teams in different tourist resorts Worked in hotels in Europe and Africa Responsible for planning and organising day and evening activities Communicated in English with the team Spoke also in Spanish and German with customers and colleagues