Paris, Île-de-France, France
Experienced Program Manager skilled in ITIL, Customer Relationship Management (CRM), Team Building, Management, and Contract Negotiation. Strong program and project management professional graduated from Société de Management de Projet.
Gestione del cliente e dell'outsourcing del sistema informatico di GRT Gaz.
Consulenza, formazione ed informazione. www.informidea.it
Since October 2003, I have been managing the Delivery of the entire INAIL account, which includes network services, web hosting, mail and a help-desk with 44 direct- carry resources. On 2005 I was involved as SDM and SME in the Renewal Process of the contract, generating a 12M growth along with the renewal and on March 2006 a 21M Business Continuity Project. Person-In-Charge of the Area Web Development MPI sites Having become a member, in August 1998, of the Editorial Office for the Internet site of the Ministry of Education, I was put in charge of the site's technological development. From 1999 onwards, I also created and managed the Ministry's Intranet site. Since March 1999, I have been in charge of the entire development team of the Ministry's Internet site which, not least as a result of the many useful applications that it offers, was visited by an average of 115,000 users/day (corresponding to 3 million hits/day) in 2003, with peaks of as many as 175,000 users/day. The Intranet site, on the other hand, thanks to its simpler research applications of the functional equivalent in emulation 3270, reached a visit rate of 25,000 users/day.