Las Vegas, Nevada, United States
- Prepare, edit, organize, and distribute contracts, addendums, and proposals. - Answer the phones for sales inquiries and communicate general information to existing or potential clients. - Internal and external business communication, both written and verbal. - Schedule appointments and assist with travel arrangements. - Maintain customer, booking, and account databases. - Arrange all aspects of property tours.
- Check in/out over 100 guests per day using Opera property management system - Provided seamless and anticipatory service during arrival, stayovers, departures, dining reservations, room inspections, special requests, follow up calls, completing orders in HOTSOS in a timely manner, directing guests while providing solutions at a five-star standard. - Trained 8 new front desk agents in a 4,750 room resort property. - Responsible for generating and analyzing reports. - Responsible for working with Engineering and - Housekeeping to manage out of service and out of order room inventory. - Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities.
- Collaborate with the client to elucidate job requirements such as managing rental equipment and placing floral and linens on tables. - Oversaw the task, from inception to completion. - Adapting approach to work to suit job specifications. - Guided attendees from specified locations.