New York, New York, United States
Sales and operations professional with experience managing B2B client projects from inquiry to delivery in fast-paced environments. Skilled in client relationship management, sales coordination, quoting, order processing, logistics, and cross-functional communication. Known for building strong client relationships, managing multiple priorities, and delivering a seamless customer experience.
•Manage NYC showroom operations while maintaining B2B relationships with architects, interior designers, and trade clients •Lead projects from initial inquiry through order placement and delivery, coordinating with production and logistics teams •Prepare quotes, process orders, and oversee invoicing and payments to ensure accuracy •Serve as the primary point of contact for clients, providing updates and resolving issues throughout the project lifecycle •Support business growth by building strong client relationships and encouraging repeat business
•Drove B2B sales and client retention for high-end design products •Managed client communication, orders, and pipeline activity using Salesforce CRM •Built strong relationships with architects and designers, supporting repeat business and long-term partnerships
•Delivered high-touch guest service in a luxury hospitality environment •Managed reservations, check-in/out, and guest communication •Resolved guest concerns and ensured a seamless and positive experience
•Provided front-of-house guest experience in a luxury hotel setting •Coordinated guest flow and supported service teams
•Supported sales operations and customer retention initiatives •Coordinated client communication in an international hospitality setting