London, England, United Kingdom
I am a highly motivated, results-oriented, passionate and ambitious business professional. Competent in being efficient and proactive with confident interpersonal and customer services skills. A communicator with strong organisational and multi-tasking skills who has the ability to work under pressure and to tight deadlines.
• Helping drive the overall Workplace Experience, serving as a key contact for employees, conveying a ‘get it done’ attitude of intelligent service, always tracking and promptly responding to employee queries & requests. • Maintaining the condition of our offices by conducting daily floor walks to ensure office is maintained to 5-star service levels by ensuring it’s fit for purpose, tidy, professional and complies with all H&S regulations. • Carrying out weekly housekeeping audits and support with our H&S Compliance/Audits. • Effectively managing 3rd party supplier relationships to ensure services are always delivered to the highest standards, including tracking SLAs, and performance. • Acting as the main point of contact for designated contractors, managing Risk Assessments & Method Statements and raising work permits. • Assisting with internal events. • Identifying and reporting maintenance issues, contributing to the ongoing improvement of our workplace. • Supporting security and health & safety initiatives - acting as a Fire Marshal, First Aider. • Managing couriers, collecting and processing all outgoing post, sorting, and delivery of post, parcels, and general deliveries to our office.
Based at Global Head Quarters of one of the biggest Global Banking companies Managing floors of an iconic building in Canary Wharf as well as the business contingency site Holding regular community meetings aiming to understand and support clients needs and build rapport Daily interactions with the client and service partners during regular walks promoting open communication and proactive service Overseeing subcontractors services such as, cleaning, catering, engineering Prioritizing Health and Safety via daily floor inspections Performing Cleaning Audits to ensure service level agreements are met Regular Fire Safety Equipment checks Maintaining a list of Floor Contacts / Evacuation Marshals and First Aiders Lists Solving problems independently and as part of a team Reporting Accidents/ Incidents/ Good Catches/ Near misses onto Management System
Main clients: Allianz, Informa, Warner Brothers,TLT, Daily Mail, Skadden Arps, Estee Lauder. . Delivered an exceptional quality of service, greeting all visitors in a pleasant manner and handling all queries appropriated, resolving all complaints and issues of the visitors throughout the day. . Provided basic and accurate information in-person and via phone/email. · Regulated internal and external meeting room booking requests, including room set up arrangements and catering according to staff requirements. · Dealt with queries both internal and external. · Liaised with PAs and receptionist from different departments. . Managed the visitor management systems,issued access passes to visitors, staff members and contractors and contact their hosts to confirm their arrival. · Operated switchboard receiving and diverting calls to the relevant departments, following the correct protocol for all enquiries. · Covered helpdesk duties to ensure all reported issues are logged and commented on. · Booked Cars and couriers for staff as required and code to the correct department budget. . Order front office supplies and keep inventory of all stock