Toronto, Ontario, Canada
Experienced Customer Service Specialist with a demonstrated history of working in different sectors of Business. Skilled in Public Speaking, Management, Leadership, Project Management, and Customer Service. Strong support professional who graduated from Seneca College in Liberal Arts and Business Marketing. Currently progressing my career in modern Technology and everything AI!
• Providing multi-level support to our Client Solutions team on day-to-day issues and service requests. •Identifying opportunities that best address strategic initiatives and the flow of information. • Building and maintaining stakeholder relationships with products, operations, finance and other functional departments • Mentoring new hires and providing constructive feedback. • Point of Contact for small to medium account. Providing one on one service for financial groups.
• Working as a Boutique Specialist at the Flagship boutique of Nespresso Canada. • Achieving daily goals and meeting business targets to optimize the growth in Business. • Experiencing daily B2C relations. • Successfully meeting targets on weekly, monthly and quarterly sales. • Building a strong relation with the entire team to obtain maximum growth for the company.
• Achieving top performance in sales target and delivered excellent customer sales service. • Making sure the entire store merchandise is always in the right • Directly working with the manager to give feedback regarding any merchandise distribution. • Training new employees with sales target. • Changing the visual merchandise of the entire store during a launch of a new campaign. • Experience in handling cash management.
• Experience in Business to Customer role. • Ensured that all of our clients were satisfied with the service they needed. • Handled gift registry orders and ensured that all orders were picked up or delivered on time. • Consulted customers to their best needs for their big day.