Calgary, Alberta, Canada
I’m a senior customer success and transformation leader specializing in AI‑driven change, Microsoft Copilot adoption, and people‑centric technology enablement. With deep experience across consulting, strategy, and organizational change, I help companies turn complex challenges into clear roadmaps and measurable business outcomes. I partner closely with executives and technical teams to align technology with business objectives, drive secure and responsible AI adoption, and build the conditions for long‑term user success. My strengths include enterprise stakeholder engagement, strategic planning, and guiding organizations through modern ways of working with confidence and clarity. I blend strategic insight with hands‑on execution—and help teams embrace AI in a way that’s intuitive, trusted, and impactful.
Senior Customer Success Account Manager with a strong focus on AI‑driven transformation, Microsoft Copilot, and agent‑based solutions across enterprise environments. Trusted advisor to executive, business, and technical stakeholders, aligning customer business objectives with Microsoft AI capabilities, cloud platforms, data foundations, and security architectures to drive measurable outcomes. Leads complex customer success strategies spanning AI adoption, Copilot readiness, program and portfolio execution, and value realization. Partners closely with sales, engineering, and delivery teams to translate business priorities into scalable technology roadmaps, guiding customers through change, risk mitigation, and operational maturity. Deep passion for enabling customers to unlock value from Microsoft Copilot, AI agents, Azure, data platforms, and security solutions, ensuring responsible, secure, and impactful AI adoption. Known for executive‑level communication, influence, and storytelling—connecting technical capabilities to business impact through insights, analytics, and customer feedback. Strengths include strategic program leadership, stakeholder engagement, change leadership, and data‑driven decision making, with a consistent focus on long‑term customer outcomes, trust, and adoption across the Microsoft portfolio.
Prosci certified Change Management practitioner, working across various industries to provide a “full project spectrum” of services including: - vision and strategy development for people-centric engagements, including organizational change, technology implementations, and business process improvements or implementations - supporting project/program teams through planning and leading change management engagements focused on driving people-centred adoption of solutions, be they focused on business, technology or culture-centric - team building and coaching activities leveraging Design Thinking workshop methodologies to create focused and actionable visions, goals and work plans that lead to tangible outcomes
As a member of the Growth Office for Avanade, I worked to support the development of long term strategy for the organization. Targeted activities included: providing project and program development guidance and leadership; leading organizational change activities for priority initiatives; executing special projects on the behalf of Executive level leadership; contributing to the growth and development of the Growth Office team
Responsible for the development of change management capability and opportunities across Canada's client portfolio. Worked daily with Business Development Leads and Client Executives to identify opportunities to support new and current clients with change support. Partnered with clients to help them navigate the challenges of introducing new programs and technologies to their employees through the development of change strategy and implementation programs.
Worked with Industry leaders to help clients identify and understand their business challenges and goals. Based on the latest research, insights and technology frameworks, I developed visions, strategies and road maps that help organizations disrupt, evolve and reform their customer and employee digital experiences.
Participated in a fast-paced, targeted work sprint to develop and document program management processes and tools for an in-flight program. Deliverables included Leadership-level presentations, workflows, process documents and organizational charts.
Acted as the liaison between business partners and vendors in developing, supporting, and managing the company's internal and external websites, including: -Guidance on website governance and corporate strategy -Requirements gathering and analysis, communications, CMS evaluation, user experience design and content review, and content creation and audit -Business analysis support for various projects including SharePoint implementations, intranet development, and a Homeowner Portal (including user workshop planning and facilitation) -Vendor collaboration to develop a 3-year web strategy for the Alberta Marketing group