Los Angeles Metropolitan Area
I am diligent, dedicated, and find a modest pride for the wins that will help communities as a whole. I believe communication is the foundation to all successes in business and in life.
Provide multifunctional tech support for system administrators, database administrators, network administrators, and security administrators for the F35 ALIS program.
Provide multifunctional tech support for system administrators, database administrators, network administrators, and security administrators for the F35 ALIS program.
Performed testing for a customized CRM built with AWS backend services, modified java test scripts for test automation, worked cross-functionally with SDEs, T/PMs, UX, and other stakeholders involved throughout the project, from placing orders to processing returns, exchanges, and refunds.
Performed manual testing, managed test cases in qTest, wrote up bug tickets in Amazon SIM ticketing system, other cross-functional duties contributing to efficiency of team projects.
Point of contact for customer service reps to seek assistance solving customer problems via live contacts (phone, chat, and email); Created SOPs in Quip to document best practices and solutions at a supervisor level; problem-solve customer escalations in all relevant contact channels; trained and mentored current and newly hired customer service representatives in solution-based practices and communication tactics.
- Maintained appointment calendars for 6 advisors and Director - Customer Intake and screening, via front desk, phone, and email - Managed advisement center email account - Collaboratively improved office operations and quality advisement through suggestions and/or initiating special projects.
-Assisted business development team with research, creation (writing, proofreading, etc.), asset coordination and management of proposals -Communicated with Art Directors to obtain assets and facilitate site updates upon project launch -Created and maintained Jira sprints for site testing -Updated social media networks -Participated in creative brainstorms -Performed various administrative tasks as needed