Austria
I’m a Customer Success Manager with a passion for driving business growth through tailored support, seamless onboarding, and proactive problem-solving. With a background in Languages and Intercultural Communication and a PGCert in Diplomacy and International Relations, I bring a global perspective to client relationships. Currently working in B2B SaaS, I specialise customer onboarding while creating educational resources to boost client self-sufficiency. I’m also pursuing a part-time degree in Psychology, applying insights to enhance customer interactions and team dynamics. Fluent in multiple languages, I thrive in multicultural settings, bridging gaps to deliver success.
-onboarding of new customers and ensuring they have everything they need to use the platform successfully -troubleshooting issues and escalating them further to the right team if no instant solution can be found -customer liaison -localisation of the english version of our website -partaking in the development of an academy by recording feature instruction videos that will facilitate the customers self-learning process