San Fernando, Ilocos Region, Philippines
I am a reliable and detail-oriented Virtual Assistant with strong experience in customer support, sales, data research, and administrative assistance. I have worked with international accounts including Amazon and Petco, providing phone, chat, and email support while ensuring excellent customer experience. With a background in customer service, retention sales, outbound calling, and data analysis, I understand how to support businesses, maintain customer relationships, and handle high-volume tasks efficiently. I help business owners stay organized, manage customer communication, and keep operations running smoothly so they can focus on growing their business. I am known for being professional, proactive, and easy to work with, and I always strive to deliver high-quality work for every client. ✔ Strong communication skills ✔ Reliable and detail-oriented ✔ Fast learner and adaptable ✔ Experienced with US clients and customer service standards I am excited to support growing businesses and contribute to long-term success.
Responsible for supporting business operations through accurate data research, reporting, and administrative support. This role focuses on maintaining organized records, analyzing information, and assisting internal teams with data-driven insights.
Worked as a Sales Officer responsible for supporting client acquisition and retention for property and housing information subscription services. The role focused on assisting customers with account subscriptions, verifying eligibility, and maintaining strong client relationships.
Supported the real estate and mortgage sales team by generating qualified leads through outbound calling and client outreach. The role focused on connecting potential clients with mortgage specialists and assisting in the initial discussion of property financing options.
Delivered high-quality customer support for major e-commerce and retail accounts by assisting customers through phone, chat, and email channels. Focused on resolving customer concerns, processing orders, and ensuring a positive customer experience.