Brussels Metropolitan Area
Within the Customer practice I've helped clients achieve profitable growth by supporting them in - Defining their commercial strategy - Segmenting their customers and determining service levels accordingly - Mapping their customer journeys based on identified personas derived from collected and analysed customers' expectations and behaviors - Optimizing their customer service - Launching new products (healthcare industry) - Building a business case for the launch of new healthcare as a service solution - Defining a long-term vision and creating innovative solutions
Business Manager within the Energy and Industry business Line. - Managing a team of +/- 20 consultants - Recruitment of consultants to grow the team - Account management and client relationship management
Recruitment of consultants for the Life Sciences industry