Greater London, England, United Kingdom
I worked at Emis for one year as a training executive, which I thoroughly enjoyed. I got trained on Emis Web (a clinical computer system) and within a month I was out on my own training GP Surgeries on the system. My role was to go into the surgeries and train all members of staff on how to use EMIS Web, training days included up to 10 different stages starting at basic, going live and advanced training. Duties and skills included in the role were: • Being able to identify and adapt to different peoples training needs • Having a thorough understanding of all training modules within Emis Web • Presenting Emis Web to NHS Staff using Powerpoints • Ensuring each member of staff is confident using the system • Training new members of staff at Emis on Emis Web • High knowledge of the NHS • Proactively seeking feedback from user base to ensure the quality and standard of training is high and maintained
I worked on various departments within the company as per below: My duties for the Slogans Department included: • Using and updating systems such as SAP, Siebel, Excel, Slogan Designer • Processing customer orders for slogans and franking machines • Editing/amending slogans using Coral • Communicating and liaising with customers/sales reps and engineers via telephone/email • Prioritising orders and scheduling work load to meet tight deadlines My duties for the Stationery Department included: • Sole administrator for Stationery Department • Raising Purchase Orders • Placing/Chasing Orders with French/Dutch Supplies via email/telephone • Arranging collection of customer returns • Keeping monthly order revenue record on Excel • Checking off invoices, matching sure they match, if not I request credits/deal with the queries My duties for Inbound/Outbound Helpdesk included: • Dealing with over 8,000 emails which included processing orders, cancelling orders, answering queries and dealing with complaints • Outbound and Inbound Telesales for the new campaign set out by Neopost to improve uptake on rate changes to the franking machines, over 120 calls a day • Managing inbound calls from clients with a customer service focus ensuring that the customer’s questions are answered and the customer leaves the call with the query answered. • Administrative support for the entire sales team My duties for Contracts included: • Creating, amending and deleting contracts • Crediting invoices • Amending financial reports and billing • Mail merges