Hong Kong SAR
Seasoned, cross-cultural and hands-on CRM specialist & Diamond professional with 12+ years working experience in the market leader of diamond Industry. Specialties: Customer Relationship Management, Rough Diamond, Polished Diamond, Jewellery Wholesale, Diamond, Diamond Sourcing
- Drive regional sales and marketing activities to expand GIA’s presence in China. - Identify and develop new business opportunities in China for GIA Lab Service & Education. - Expand client base and strengthen existing key clients' relationships by increasing their use of GIA services. - Establishing and adopting strategic account plans for the Key Accounts in China. - Conduct market research and provide market intelligence / insights for further sales strategies planning to GIA management team. - Deliver & coordinate the Seminars/ Corporate trainings to the public and corporate clients - Cross selling GIA Instruments
- Managing DBAS’s Asia Pacific Accounts to ensure repeating purchases from the allocated accounts. - Establishing and adopting strategic account plans for the assigned portfolio of accounts - Identify opportunities to try and convince clients to bid for greater volume & value of DBGA products. - Promoting DBGA brand and expand Chinese customer base in China. - Contributing to market development plans for APAC market, providing market insights and recommendations to the Management. - Providing clients professional advice with the detailed product specifications, assist them to buy the right rough products to match their polished requirement. - Sourcing Exceptional Rough & Polished diamonds for selling through DBAS auction platform. - Cross selling De Beers Group Product, eg. De Beers Grading Services and Forevermark diamond.
1 Year Secondment Program - Manage a portfolio of accounts building commercial relationships with all viewing clients in Diamond Hub, especially the Belgium Market - Analyze & forecast the diamond market, and report to Sales director and global sales team on regional performance - Analyze data on product segmentation and sales effectiveness - Compile/Survey market feedback and reviews
- Organize and execute company’s marketing programs and in charge of the trade shows activities. - Prepare the annual exhibition plan, advertising and marketing budget for management review. - Plan and have occasional overseas sales Business Trip in Europe. - Conduct the cost valuation of Jewellery item for the sales team and clients. - Sourcing Exceptional Loose stones for the VIP clients. - In charge of the sales and VM displays in the show room. - Conduct data analysis & market trend research and make recommendations to improve campaign performance. - Enquiry Email handling – handle customer daily email and telephone call.