Sammamish, Washington, United States
Experienced engineering professional with a demonstrated history of working in the computer software industry. Passionate about applying technology and driving business solutions that empower people.
Identified and drove service improvement projects, automation and resolution within the Office 365 dedicated cloud AD environment. Improved the stability and security of enterprise/ITAR Office 365 cloud (Projects: YubiKey solution to replace the existing PKI infrastructure; ADFS and DNS integration for enterprise cloud customers; Alert volume reduction; RBAC approval process; Infrastructure decommissioning planning).
Performed system engineering design, project management and deployment work for corporate Identity and Access Management Services. Identified service improvement to enhance end-user experiences and lower operating costs (e.g. Reengineered RAS portal, coordinated FIM dogfood deployment, integrated virtual smart card approval process with existing infrastructure and automated several group management tools).
Acted as a primary technical liaison with sustained engineering, program management and development teams. Developed system binaries with diagnostic code; used debugging techniques and tools to analyze issues and developed solutions. Collaborated with the beta Azure Cloud group on automated system deployment. Mentored directory services support team.
Coordinated system deployment projects for regional clients. Advised clients on Windows system administration, network design and implementation.
Participated in client configuration planning for Numetrix supply chain management software pre-sales and post-sales efforts. Coordinated activities among offices, field and vendors to ensure timely completion of projects. Monitored performance, capacity and security of operating environments.
Implemented the Help Desk System project for Marks and Spencers. Prepared RFP responses for govenment projects. Coordinated the launch plan of new PCs and servers.