Hilversum, North Holland, Netherlands
Passionate hospitality and communications professional with focus on service excellence and added value opportunities. Specialized in creating personal and enhanced levels of service and translating strategic decisions into day-to-day procedures and memorable customer experiences. Strong interpersonal skills and the ability to communicate and influence a diverse audience. Committed to building lasting and meaningful relationships with customers and people in general. Demonstrated experience in designing, organising and hosting meetings. You will find me to be a responsible, reliable colleague who is committed to deliver high-level quality work.
After seven rewarding years in Hong Kong, I am excited to share that in 2023 I am on a sabbatical/family year. This time off is providing me with the incredible opportunity to focus on personal growth, spend quality time with my loved ones and explore new horizons.
• Responsible for the colleague experience of HSBC colleagues in 18 markets, managing a team of Experience Ambassadors in each market • Support and deliver the core Colleague Experience framework of Service, Experience and Community • Understand HSBCs Future Of Work focus and implement strategies to support this new culture • Analyse workplace data to improve the colleague experience for future projects
• In charge of all brand related (media) events • Conceptualizing and executing new brand initiatives to elevate the guest journey and deliver an exceptional customer experience • Drive sales, from conceptualisation to execution, in line with the company’s vision to become the ultimate leader in luxury lifestyle • Development and implementation of all CSR related and guest experience initiatives for the hotel
• Leading the opening of the flagship store • Responsible for the daily operation of the restaurant, deli and grocery store, for the profitability and cost of goods and a healthy payroll • Drive success, engagement and continuation of commitment to the company culture and success