Zurich, Zurich, Switzerland
Sportsman and especially fan of ultra trail, I am dynamic, full of life and I love challenges!
Served as the main point of contact for customers across Switzerland, handling inquiries via phone and email with a strong service focus. Coordinated service operations end-to-end, including incident management, scheduling of maintenance/repairs, and follow-up. Planned and dispatched field service engineers, ensuring efficient resource allocation and timely interventions. Collaborated with logistics to manage spare parts and support operational needs. Maintained accurate documentation and service order management in internal systems. Thrived in a fast-paced environment by prioritizing tasks and ensuring high-quality customer support.
Key results : Participations of shooting and brand campaign Top 10th French at the CCC UTMB Sub 2h35 at the Verona Marathon
Monitoring transport costs Directing all transportation activities Communicating effectively with clients and responding to their requirements
> Participation in the monthly closings for the three brands > Monitoring and animation of marketing budgets Austria > Ad-hoc analysis and support for marketing teams concerning Margin and Profitability indicators (Used Vehicles activity) > Continuous improvement of local files and creation of new analysis tools and source queries on Business Objects > Analysis of the impact of commercial actions
> Processing (email and phone) clients inquiries >Creating and cancelling clients contracts >Being in charge of the transition of one project (mission in Brussels for one month) >Analysing of score, fraud detection, and client sovability > Establishing and maintaining effective and cooperative working relationships with dealers and sales